Colleague Experience UX Researcher

Summary: The Colleague Experience UX Researcher role is focused on enhancing the experiences of over 250,000 store colleagues within a dynamic organization. The position involves leading foundational research, developing research packs, and creating process maps to improve colleague interactions. This contract role requires a strong background in UX research and collaboration with various stakeholders to drive impactful insights. The position is hybrid, requiring three days on-site in Welwyn Garden City.

Key Responsibilities:

• Consolidation of existing research on user groups, roles, and profiles of store colleagues.
• Development of research packs, including personas, empathy maps, and other artefacts for product and design teams.
• Creation of process maps to document and enhance colleague journeys.
• Collaboration with the Head of Design and other stakeholders to influence product roadmaps and strategic decisions.
• Generation of impactful hypotheses and insights to improve colleague experience and business value.

Key Skills:

• Strong background in UX research.
• Experience in developing research artefacts and process maps.
• Ability to synthesize and analyze existing research insights.
• Excellent collaboration and communication skills.
• Understanding of colleague experience and user journey mapping.

Salary (Rate): 650

City: Welwyn Garden City

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT