Cognos Platform Support Engineer

Cognos Platform Support Engineer

Whitehall Resources require a Cognos Platform Support Engineer to work with a key client on a 6 month initial contract.

*This role will involve on site work in Coventry 2 days per week.

*Inside IR35.

Cognos Platform Support Engineer

The Role
The client is looking for a dedicated Cognos Platform Support Engineer to manage, maintain, and optimize our IBM Cognos Analytics environment. This role is critical in ensuring the reliability, performance, and supporting both technical teams and business users.

Your responsibilities:
* Provide day-to-day support for the IBM Cognos Analytics platform, including troubleshooting, performance tuning, and issue resolution.
* Monitor system health, perform routine maintenance, and ensure high availability of the Cognos environment.
* Manage user access, roles, and permissions in accordance with security policies.
* Collaborate with BI developers and business users to support report development and deployment.
* Perform upgrades, patches, and configuration changes to the Cognos platform.
* Maintain documentation for system configurations, procedures, and support processes.
* Work with infrastructure and database teams to ensure optimal integration and performance.
* Support disaster recovery planning and testing for the Cognos environment.

Your Profile
Essential skills/knowledge/experience:
* 3+ years of experience supporting IBM Cognos Analytics (v11 or later).
* Strong understanding of Cognos architecture, components, and administration.
* Experience with installation, configuration, and tuning of Cognos environments.
* Familiarity with relational databases (e.g., SQL Server, Oracle, DB2) and writing SQL queries.
* Knowledge of Windows and/or Linux server environments.
Desirable skills/knowledge/experience:
* Experience with Cognos SDK, automation scripts, or APIs.
* Understanding of data warehousing and ETL processes.
* Exposure to cloud-based BI environments or migrations (e.g., AWS, Azure).
* ITIL or similar service management framework knowledge.
Soft Skills
* Strong problem-solving and analytical skills.
* Excellent communication and interpersonal abilities.
* Ability to work independently and manage multiple priorities.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.