Cognigy Specialist

We're seeking an experienced Cognigy Virtual Agent Engineer to join a major organisation undergoing significant investment in Conversational AI, Generative AI and automation technologies.

This is a hands-on delivery role where you'll be responsible for developing advanced chatbot and voicebot capabilities, integrating enterprise platforms, and helping internal engineering teams build long-term expertise in AI-powered customer and employee engagement solutions. The successful consultant will play a key role in enabling the organisation to establish a sustainable Conversational AI capability and Centre

Key Responsibilities

• Design, develop and enhance chatbot and voicebot solutions using Cognigy.AI
• Integrate Cognigy with Azure OpenAI, Azure AI Search and enterprise platforms
• Deliver practical mentoring and technical enablement to internal engineering teams
• Design and implement Retrieval Augmented Generation (RAG) solutions
• Develop AI-powered virtual assistants, knowledge retrieval capabilities and intelligent automation workflows
• Build secure, scalable and compliant Generative AI solutions
• Document best practices, standards, SOPs and operational processes for ongoing support and governance
• Support integrations with contact centre, CRM, knowledge management and service management platforms

Required Experience

• Extensive experience delivering Cognigy chatbot and voicebot solutions
• Strong experience integrating Cognigy with enterprise systems and APIs
• Proven background delivering Conversational AI transformation initiatives
• Experience working with contact centre and telephony technologies
• Strong automation and systems integration capability
• Experience creating operational documentation, support models and governance frameworks
• Hands-on Azure OpenAI experience
• Strong understanding of Large Language Models (LLMs) and Prompt Engineering
• Experience designing and implementing RAG architectures
• Experience with Azure AI Search and knowledge retrieval solutions
• Understanding of Responsible AI, governance and enterprise security considerations

Desirable Experience

• NICE CXone integration experience
• Microsoft Teams integrations
• CRM platform integrations
• IT Service Management platform integrations
• Experience developing AI-powered employee assistants and service desk automation solutions

What's on Offer?

• £600-£650 per day
• Outside IR35
• Initial 6-month engagement
• Hybrid working 2 days per week on-site in the Midlands
• Opportunity to shape a large-scale Conversational AI and Generative AI capability
• Work with cutting-edge AI technologies including Cognigy, Azure OpenAI, RAG and LLM-powered solutions