CMDB (Configuration Management Database) Expert
Posted 6 days ago by eTeam
Negotiable
Inside
Hybrid
Wokingham, England, United Kingdom
Summary: The CMDB Expert role involves managing and maintaining the Configuration Management Database (CMDB) to ensure data integrity and alignment with best practices. The position requires collaboration with various teams to enhance the CMDB's utilization and effectiveness across the organization. The expert will also stay updated with ServiceNow features and assist administrators with daily tasks. This role is hybrid, based in Wokingham, England, and is classified as inside IR35.
Key Responsibilities:
- Manage operational tasks using discovery capabilities to populate, monitor and maintain CMDB CIs, ensuring that CMDB is current, accurate, and stable.
- Define, document, implement, and improve processes for the CMDB to ensure overall data integrity and alignment to best practice.
- Promotes awareness and acceptance of the CMDB, supporting maturity and growth for the utilisation of the CMDB across the business.
- Act as subject matter expert for CMDB, CSDM, discovery, service mapping and related processes.
- Collaborate with Service Design & Transition, Service Configuration, Architecture, Change Management, Service Delivery and Technical Teams amongst other stakeholders and processes to ensure accurate CMDB structure and maintenance aligning to their strategic planning and process definitions or requirements.
- Responsible for monitoring and maintaining or data integrations related to Discovery or 3rd party solutions to enrich CIs in the CMDB.
- Stay updated with ServiceNow releases and features to ensure the continued growth of the platform and processes it enables.
- Assist ServiceNow Administrator(s) with day-to-day activities as priorities require.
Key Skills:
- Expertise in Configuration Management Database (CMDB) and related processes.
- Experience with ServiceNow and its features.
- Strong understanding of data integrity and best practices in CMDB management.
- Ability to collaborate effectively with various stakeholders.
- Knowledge of service mapping and discovery capabilities.
- Strong documentation and process improvement skills.
Salary (Rate): 420GBP/Day
City: Wokingham
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Role Title: CMDB (Configuration Management Database) Expert
Location: Wokingham/Hybrid
Duration: 31/10/2025
Rate:420GBP/Day(Inside IR35)
Role Description:
Key responsibilities include:
- Manage operational tasks using discovery capabilities to populate, monitor and maintain CMDB CIs, ensuring that CMDB is current, accurate, and stable.
- Define, document, implement, and improve processes for the CMDB to ensure overall data integrity and alignment to best practice.
- Promotes awareness and acceptance of the CMDB, supporting maturity and growth for the utilisation of the CMDB across the business.
- Act as subject matter expert for CMDB, CSDM, discovery, service mapping and related processes.
- Collaborate with Service Design & Transition, Service Configuration, Architecture, Change Management, Service Delivery and Technical Teams amongst other stakeholders and processes to ensure accurate CMDB structure and maintenance aligning to their strategic planning and process definitions or requirements.
- Responsible for monitoring and maintaining or data integrations related to Discovery or 3rd party solutions to enrich CIs in the CMDB.
- Stay updated with ServiceNow releases and features to ensure the continued growth of the platform and processes it enables.
- Assist ServiceNow Administrator(s) with day-to-day activities as priorities require.
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.