CMDB Application Developer & Reporting Specialist

The Opportunity

We are seeking a CMDB Application Developer & Reporting Specialist to support a major Defence customer by developing and maintaining a centralised CMDB solution that underpins critical IT Service Management and Digital Workplace services.

Key Responsibilities

• Design, develop and maintain CMDB applications and workflows.
• Create user-friendly interfaces for Configuration Item (CI) management.
• Integrate infrastructure, asset, application and service data through APIs and automated processes.
• Develop CMDB data models, service mapping capabilities, and governance controls.
• Ensure CMDB data accuracy, completeness and compliance.
• Build executive and operational dashboards using modern reporting tools.
• Develop KPI, SLA and performance reporting frameworks.
• Implement automated notifications, reporting schedules and exception management.
• Support continuous service improvement through analytic and automation.

Essential Skills & Experience

• 3+ year's application development experience.
• Strong database design and SQL knowledge.
• Experience with REST API integration and data modelling.
• Dashboard, reporting and KPI development experience.
• Knowledge of CMDB, ITIL and Configuration Management processes.
• Experience working within enterprise-scale IT environments.
• Strong analytical, communication and stakeholder management skills.

Desirable Skills

• Google AppSheet, Apps Script, BigQuery and Looker Studio.
• Microsoft Power Platform and Power BI.
• Remedy CMDB or ServiceNow CMDB.
• Python and JavaScript.
• ETL and data integration technologies.
• Asset Management, Service Mapping and Data Governance experience.

Ideal Background

• Defence, Government or highly regulated environments.
• Digital Workplace and enterprise infrastructure programmes.
• Large, multi-supplier service delivery environments.
• Aerospace or secure technology organisations.

Deliverables

• CMDB Application Platform
• Automated Data Collection Solutions
• Executive & Operational Dashboards
• KPI Reporting Frameworks
• Technical Documentation & User Guides
• Governance and Compliance Processes

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.