CMDB Application Developer/Reporting Specialist

Responsibilities

• Application Development
• Design and develop a CMDB management application from the ground up
• Build intuitive interfaces for Configuration Item (CI) management
• Develop CI lifecycle workflows, validation and data integrity controls
• Integrate multiple data sources using APIs and connectors
• Automate data collection, synchronisation and maintenance
• CMDB & Configuration Management
• Define and maintain robust CMDB data models
• Improve data accuracy, completeness and consistency
• Develop CI relationship and service mapping capabilities
• Support asset, infrastructure, application and service inventories
• Establish governance, audit and data-quality controls
• Reporting, Analytics & Dashboards
• Build operational and executive-level dashboards
• Develop KPI, SLA and CMDB health reporting
• Create automated reporting and scheduled management information
• Deliver trend analysis and performance insight
• Develop Real Time monitoring and exception reporting
• Your KPIs will include
• CMDB Data Completeness
• CMDB Data Accuracy
• Environment Coverage
• CI Health Scores
• Data Freshness
• Discovery Coverage
• Service Mapping Coverage
• Asset Compliance
• Incident Impact Analysis
• Change Success Rate

Experience required

Essential:

3+ years' application development experience

Strong SQL and database design experience

REST API integration

Data modelling

Reporting and dashboard development

KPI design and analytics

Strong understanding of CMDB/ITSM concepts

Configuration Management and Asset Management knowledge

Ability to work autonomously and translate business requirements into technical solutions

Highly desirable:

Google AppSheet

Google Apps Script

BigQuery

Looker Studio

ServiceNow CMDB

Remedy CMDB

Microsoft Power Platform

Power BI

Python

JavaScript

ETL/data integration technologies

ITIL Foundation or equivalent