CMDB Application Developer & Reporting Specialist

The Opportunity

We are seeking an experienced CMDB Application Developer & Reporting Specialist to lead the development and enhancement of a centralised Configuration Management Database (CMDB) platform within a large-scale enterprise environment.

Key Responsibilities

Application Development

CMDB & Data Management

Reporting & Analytics

KPI Management

Application Development

• Design and develop a CMDB management application.
• Build intuitive interfaces for Configuration Item (CI) management.
• Develop workflows supporting the full CI life cycle.
• Implement data validation and integrity controls.
• Integrate multiple data sources through APIs and connectors.
• Automate data collection and synchronisation processes.

CMDB & Data Management

• Define and maintain CMDB data models and relationships.
• Ensure data accuracy, quality, and consistency.
• Support infrastructure, application, service, and asset inventories.
• Develop service mapping and governance capabilities.
• Implement audit and compliance controls.

Reporting & Analytics

• Develop operational and executive dashboards.
• Create KPI and SLA reporting frameworks.
• Deliver trend analysis, performance monitoring, and data insights.
• Implement automated reporting and alerting mechanisms.
• Support continuous CMDB health monitoring.

KPI Management: Develop and maintain reporting across areas including:

• Data completeness and accuracy
• Discovery coverage
• Service mapping coverage
• Asset compliance
• CI health scores
• Incident impact analysis
• Change success rates
• Data freshness and governance metrics

Essential Skills & Experience

• 3+ years' experience in application development.
• Strong database design and SQL expertise.
• Experience integrating systems through REST APIs.
• Data modelling and data integration experience.
• Dashboard, reporting, and KPI development expertise.
• Strong analytical and problem-solving skills.
• Experience translating business requirements into technical solutions.
• Excellent communication and stakeholder management skills.

Desirable Skills

• Experience with one or more of the following:
• Google AppSheet
• Google Apps Script
• BigQuery
• Looker Studio
• Microsoft Power Platform
• Power BI
• ServiceNow CMDB
• Remedy CMDB
• Python
• JavaScript
• ETL and Data Integration tools

ITSM & CMDB Knowledge

• ITIL Foundation or equivalent understanding.
• Configuration Management processes.
• Asset Management.
• Service Mapping.
• Discovery tools.
• Data Governance.
• ServiceNow CMDB experience highly desirable.