Dear Candidate,
If below requirement suits you then please share your updated resume with a copy of your DL.
Request Title: Cluster Telecom Services Manager (CTSM)
Pay Rate: $75/hr on W2
Desired Start Date: 12/7/2026
Duration: 6+ Months, Hrs/Wk:40.00
Work Location: Los Angeles, CA (Hybrid, C2H)
Description
Work Location: Los Angeles, CA (4 days onsite at different venues and 1 day remote. Please submit local candidates.)
Note: It is a 6 month contract-to-hire and the salary range post hire will be $155-$165K per year.
Key Responsibilities
Cluster Leadership & Accountability:
* Own end-to-end delivery and operational readiness for all venues within the assigned cluster.
* Provide direction, prioritization, and performance management for Venue Planning & Operations Managers (VPOMs).
* Ensure consistent execution across venues, aligning to program standards, governance, and timelines.
* Act as the single point of accountability for cluster-level performance, risks, and outcomes.
* Accountable for the full service lifecycle across the cluster, including planning, ordering, deploying, configuring, testing, monitoring, support, and decommissioning.
Integrated Planning & Delivery
* Coordinate cluster-wide strategic planning across all Service Packages (SP2, SP3, SP4, SP7), including requirements definition, dependency management, and delivery sequencing. Collaborate with delivery partners responsible for other Service Packages.
* Lead or coordinate ordering and fulfillment activities (equipment, circuits/services, spares) to ensure materials and services arrive on time for deployment windows.
* Ensure alignment of:
o High-Level Designs (HLDs) and Low-Level Designs (LLDs)
o Deployment schedules and dependencies
o Configuration, testing, commissioning, and acceptance activities
o Monitoring, alerting, and operational support readiness (tools, processes, escalation paths)
o Manage interdependencies between venues and external stakeholders.
Program & Schedule Alignment
* Ensure all cluster activities align with the NTT Project Schedule and individual Venue Rollout Schedules (VROS)
* Identify critical path risks and implement mitigation strategies.
* Provide accurate and timely inputs to program reporting cycles.
Operational Readiness & Execution
* Oversee transition from planning to operations across all cluster venues, ensuring an intentional handoff to steady-state support.
* Ensure readiness for:
o Test Events
o Technology Rehearsals
o Critical Operational Periods
* Ensure services are actively monitored and supported through defined incident, escalation, and reporting processes to maintain SLA performance.
* Validate that staffing, infrastructure, and processes meet SLA requirements.
* Plan and oversee decommissioning activities (service shutdown, asset recovery/return, documentation closeout) in coordination with program timelines and stakeholders.
Risk, Issue, and Escalation Management
* Own cluster-level risk and issue management.
* Consolidate and escalate risks from VPOMs as needed.
* Drive resolution of:
o Cross-venue conflicts
o Resource constraints
o Schedule impacts
* Maintain alignment with program-level risk management processes.
Resource & Logistics Coordination
* Oversee resource planning across all venues in the cluster.
* Ensure:
o Adequate staffing (VPOMs, VTSMs, engineers)
o Alignment with accreditation and access constraints
o Efficient allocation of shared resources
o Coordinate logistics for multi-venue deployments and operations
Service Performance & Quality Assurance
* Ensure all venues meet:
o Service Level Agreements (SLAs)
o Performance KPIs
o Acceptance criteria
* Drive consistency in quality across all venues.
* Support testing, validation, and acceptance processes.
Required Qualifications & Experience
* 12+ years in telecommunications, IT infrastructure, or large-scale program delivery
* Proven experience managing multi-site or multi-venue deployments
* Experience leading managers (manager-of-managers role)
* Strong background in:
o Network infrastructure (WAN, LAN, Wi-Fi, telephony)
o Program and project management (PMI/PRINCE2/MSP)
o ITIL-based service management