CloudCX Chatbot Developer

Summary: The CloudCX Chatbot Developer will be responsible for designing, developing, and deploying chatbots using the Genesys CloudCX platform to enhance customer interactions. This role requires collaboration with cross-functional teams to create effective chatbot workflows and implement natural language processing capabilities. The position is a 12-month freelance contract with a hybrid working arrangement in Bristol or London, requiring on-site presence three days a week.

Key Responsibilities:

• Design, develop, and deploy chatbots using the Genesys CloudCX platform to automate customer interactions across multiple channels
• Collaborate with cross-functional teams to understand business requirements and design chatbot workflows that meet customer needs
• Implement natural language processing NLP capabilities to enable conversational interactions and enhance user experience
• Integrate chatbots with Back End systems, APIs, and third-party services to provide seamless end-to-end solutions
• Continuously optimize chatbot performance and functionality based on user feedback and analytics insight

Key Skills:

• Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies
• Proficiency in programming languages such as JavaScript, Python, or Java, with experience in chatbot development frameworks
• Strong understanding of NLP techniques, including intent recognition, entity extraction, and dialogue management
• Experience integrating chatbots with Back End systems, APIs and databases
• Excellent problem-solving skills and the ability to work effectively in a fast-paced collaborative environment
• Chatbot/IVRbot development experience is a mandatory skill
• Architectural diagrams
• Docker
• Microservices
• Software Engineering and Design Architecture
• UML diagram

Salary (Rate): undetermined

City: Bristol

Country: UK

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT