CloudCX Chatbot Developer

CloudCX Chatbot Developer

Posted Today by Red Global

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Negotiable
Undetermined
Hybrid
Bristol, Avon, United Kingdom
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Application Programming Interface (API) Business Requirements Chatbot Generic Programming Genesys Java (Programming Language) JavaScript (Programming Language) Natural Language Processing NLTK (NLP Analysis) Python (Programming Language) Software Development Workflows

Summary: The role of CloudCX Chatbot Developer involves designing, developing, and deploying chatbots using the Genesys CloudCX platform for an international client. This position is a 12-month freelance B2B contract with a high likelihood of extension, requiring on-site presence three days a week in either Bristol or London. The developer will collaborate with cross-functional teams to enhance customer interactions through automated solutions. Proficiency in natural language processing and chatbot integration is essential for this role.

Key Responsibilities:

  • Design, develop, and deploy chatbots using the Genesys CloudCX platform to automate customer interactions across multiple channels
  • Collaborate with cross-functional teams to understand business requirements and design chatbot workflows that meet customer needs
  • Implement natural language processing NLP capabilities to enable conversational interactions and enhance user experience
  • Integrate chatbots with backend systems, APIs, and third-party services to provide seamless end-to-end solutions
  • Continuously optimize chatbot performance and functionality based on user feedback and analytics insight

Key Skills:

  • Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies
  • Proficiency in programming languages such as JavaScript, Python, or Java, with experience in chatbot development frameworks
  • Strong understanding of NLP techniques, including intent recognition, entity extraction, and dialogue management
  • Experience integrating chatbots with backend systems, APIs and databases
  • Excellent problem-solving skills and the ability to work effectively in a fast-paced collaborative environment
  • Chatbot/IVRbot development experience is a mandatory skill
  • Architectural diagrams
  • Docker
  • Microservices
  • Software Engineering and Design Architecture
  • UML diagram

Salary (Rate): undetermined

City: Bristol

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

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