Who we are
JPMorgan Chase is one of the world's leading financial services institutions, operating at the forefront of financial technology and innovation.
With a strong focus on technology, resilience and continuous improvement, the organisation provides an opportunity to work alongside highly skilled engineering teams supporting large-scale, business-critical technology platforms.
Joining JPMorgan Chase means becoming part of a collaborative, global technology environment where you will work with modern cloud infrastructure, solve complex technical challenges and contribute to improving services used by thousands of technologists across the organisation.
What you'll do
As a Cloud Technical Solutions Engineer, you will join the Cloud Reliability Services team, providing advanced technical support across enterprise AWS cloud platforms.
This is an engineering-focused position centred on technical investigation, troubleshooting, problem determination and platform reliability, rather than traditional first- or second-line support.
- Investigating and troubleshooting complex technical issues across AWS cloud infrastructure and container platforms, identifying underlying causes and recommending appropriate solutions.
- Supporting cloud technologies including Amazon EKS, ECS, EC2, Lambda and Kubernetes-based environments.
- Working with Terraform and Infrastructure as Code (IaC) to understand infrastructure configurations and investigate platform-related issues.
- Performing technical analysis and root cause investigations, recognising recurring patterns and identifying opportunities to prevent incidents.
- Supporting containerised workloads and distributed cloud environments, understanding how infrastructure components and services interact.
- Working closely with engineering and product teams to escalate complex issues, coordinate permanent fixes and improve platform reliability.
- Identifying recurring support challenges and contributing to improved automation, monitoring, telemetry, documentation and self-service capabilities.
- Assessing the impact of infrastructure issues across interconnected systems and recommending mitigation strategies.
- Supporting incident, problem and change management activities within a controlled, enterprise-scale environment.
- Collaborating with a global engineering team to provide reliable support across multiple time zones, including participation in a follow-the-sun 24/7 support model.
What You Bring
We are looking for technically strong cloud and infrastructure professionals who enjoy solving complex problems, investigating platform issues and working with modern cloud technologies.
You will ideally bring:
- Strong hands-on experience with AWS cloud infrastructure and services, particularly EKS, ECS and EC2.
- Good understanding of Kubernetes, containerisation and cloud-native infrastructure.
- Experience with Terraform, Infrastructure as Code (IaC) and infrastructure automation.
- Knowledge of AWS services such as Lambda, networking, compute and associated cloud infrastructure components.
- Experience troubleshooting complex technical issues across distributed systems, cloud platforms and infrastructure environments.
- Strong problem determination and analytical skills, with the ability to identify patterns, investigate recurring incidents and establish root causes.
- Understanding of monitoring, observability, logging and telemetry tools used to investigate infrastructure and platform issues.
- Familiarity with scripting and automation, particularly Python, Bash or similar languages.
- Experience working within production environments, supporting business-critical infrastructure and managing incidents.
- Excellent communication skills, with the ability to explain technical problems clearly, work with engineering teams and manage stakeholder expectations.
- A proactive approach to learning new technologies, adapting to evolving platforms and sharing technical knowledge with others.
- AWS certifications or equivalent practical experience.
Preferred Qualifications & Skills
AWS Certified Solutions Architect, Developer or SysOps Administrator.
Kubernetes experience or relevant certifications.
Hands-on exposure to Terraform and cloud infrastructure automation.
Experience with Azure or GCP alongside AWS.
Familiarity with AI-assisted troubleshooting and enterprise-approved AI tools.
What's Next
If you are an AWS, Cloud Infrastructure, DevOps, SRE or Platform Engineering professional looking to apply your technical expertise in a challenging enterprise environment, this is an excellent opportunity to join one of the world's leading financial institutions.
Apply now, and a recruiter will contact successful applicants to discuss the opportunity in more detail.