Cloud Program Manager

About the Role

As part of the Service Delivery team, you will be supporting a major cloud service provider's sales organization.

We are seeking a detail-oriented Program Manager to manage the planning, coordination, and execution of strategies in Cloud Space.

This role requires working 5 days from the office and close collaboration with sales leaders, clients, and internal teams to ensure efficient execution and optimal client experiences.

Responsibilities

• Technical Evangelist (60-70%): Attend and/or conduct strategy planning call(s) with account teams to identify relevant in-room or Demo Gallery demos for all Cloud Space | London executive engagements
• Work with the Cloud Space demo team, other Cloud Space sites, the CE organization and other key internal teams to ensure relevant, up-to-date and innovate technology is being showcased in the Cloud Space | London Demo Gallery
• Develop and deliver engaging narratives based on prewritten scripts and filling in supplementary, customer-specific information for the Demo Gallery that showcase the value of Cloud solutions and provide high-impact demo experiences for all Cloud Space | London customer engagements.
• Facilitate innovation workshops (e.g. half day / one day workshops) based on pre-built framework when requested as part of an executive engagement, to identify potential customer use cases
• Deliver demos of hardware (incl. Project Starline) to customers as / when requested
• Optional: deliver the Culture of Innovation talk track as when requested.
• Core/Scaled PgM (30-40%): Conduct initial planning call to understand client and sales team needs
• Develop agendas based on client use cases and customer needs, using documentation provided by Cloud Space team
• Gather required logistical information from sales teams (e.g. dietary restrictions, headcount, room setup needs) and communicate to the appropriate site teams
• Source and align an appropriate speaker to each agenda topic.
• Conduct speaker preparation calls and know before you go calls to ensure speakers and sales teams are aligned and ready for the engagement.
• Confirm that each speaker has relevant talking points and content ready to go
• Update agendas in Cloud Space tool to ensure sessions are properly tracked; and Leverage templates to create and share meeting slide content (e.g. meeting slide deck) using templates.
• Ensure smooth execution during client engagements
• Send post-event surveys and document insights shared by account teams
• Track and report performance metrics
• Collaborate with various departments to ensure engagement success, from on-site teams for day-of experience (catering, reception, events, AV, demos) to product/technical teams for session content
• Complete necessary trainings if processes are updated or new product training is required
• Experience with EBCs.

Minimum Qualifications

• A Bachelor's degree with 5-7 years of experience in Program management or Program Coordinator from SaaS/IaaS/PaaS domain
• Experience in strategic planning and execution of cloud/software products
• Excellent planning and organizing skills.
• Excellent written, verbal, and presentation skills, including comfort presenting to executive and C-level audiences.

Preferred Qualifications

• Excellent organizational and time-management skills.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure and manage multiple projects simultaneously.
• Experience collaborating with cross-functional teams.
• Familiarity with cloud computing concepts.
• Experience delivering presentations or demonstrations.

Work model: Work from office 100%

Location: London WC2H 8AG

Contract: 6 months (with extension based on performance)