Summary: The Cloud Engineer role focuses on the technical implementation of contact center solutions using Amazon Connect and AWS services. The position requires collaboration with senior engineers to design and optimize systems while gaining hands-on experience with various AWS tools. The role emphasizes ongoing learning and troubleshooting to ensure the effective performance of contact center applications.

Key Responsibilities:

• Work closely with senior engineers and architects to design, test, and implement contact center solutions.
• Utilize knowledge of AWS services (Lambda, DynamoDB, S3, SNS, Lex, API Gateway, Pinpoint, etc.) to create effective contact center systems.
• Gain hands-on experience with Amazon Connect features, including designing contact flows, setting up agent desktops, and optimizing routing strategies.
• Learn and apply AWS CDK for infrastructure automation, streamlining deployments and simplifying management of AWS resources.
• Resolve technical challenges and ensure smooth performance of contact center applications.
• Stay up-to-date with the latest in Amazon Connect, AWS services, and contact center technologies.

Key Skills:

• A basic understanding of cloud computing and contact center technologies.
• Familiarity with AWS services and architecture.
• Strong analytical and problem-solving abilities.
• Attention to detail and the ability to follow technical specifications accurately.
• Experience with scripting languages like Python or JavaScript.
• Previous exposure to performance or load testing in cloud-based systems.

Salary (Rate): undetermined

City: Telford

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT