Cloud Engineer - AWS Observability

Cloud Engineer - AWS Observability

Posted 5 days ago by Infoplus Technologies UK Limited

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Negotiable
Undetermined
Undetermined
Telford, England, United Kingdom
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Amazon Athena Amazon Web Services (AWS) Anomaly Detection API Gateway Application Programming Interface (API) AWS Lambda Bash (Scripting Language) Cloud Computing Cloud Engineering Cloud Technology Continuous Integration and Continuous Delivery Cyber Incident Response Datadog Data Governance DevOps Dynatrace Elastic (ELK) Stack Grafana Infrastructure as Code (IaC) Management Microservices Pega PRPC Performance Tuning Prometheus (Software) Root Cause Analysis Scripting Splunk Workflows

Summary: The role of Cloud Engineer - AWS Observability involves architecting, implementing, and managing observability frameworks in a hybrid-cloud environment, primarily utilizing AWS-native services. The position requires ensuring end-to-end visibility and performance optimization while leading incident management and root cause analysis. The candidate will collaborate with various teams to enforce observability standards and compliance with data governance policies. A strong background in observability engineering and AWS services is essential for success in this role.

Key Responsibilities:

  • Design and implement observability pipelines using AWS-native and third-party tools.
  • Define telemetry standards (metrics, logs, traces) across microservices, APIs, and data pipelines.
  • Establish SLIs/SLOs and integrate them into service health dashboards.
  • Implement observability for AWS Connect (contact flows, agent metrics, call quality).
  • Monitor AWS Data Services (Glue, Redshift, Athena, S3, Lake Formation) for performance, throughput, and data lineage.
  • Integrate AWS Integration Services (API Gateway, EventBridge, Step Functions, Lambda) with distributed tracing and structured logging.
  • Deploy and manage observability tools: CloudWatch, X-Ray, OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK.
  • Automate alerting, anomaly detection, and incident correlation using AI/ML-based tools.
  • Integrate observability into CI/CD pipelines and Infrastructure-as-Code (IaC) workflows.
  • Lead real-time diagnostics during major incidents using telemetry data.
  • Conduct post-incident reviews with detailed root cause analysis and observability insights.
  • Work closely with DevOps, Security, and Application teams to enforce observability standards.
  • Ensure compliance with data governance, retention, and security policies for telemetry data.

Key Skills:

  • 7+ years in observability engineering.
  • Deep expertise in AWS services, especially AWS Connect, Glue, Lambda, API Gateway, S3, Infrastructure and Network.
  • Strong hands-on experience with observability stacks such as Dynatrace, OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK, CloudWatch/X-Ray.
  • Proficient in scripting (Python, Bash) and IaC (Terraform, CloudFormation).
  • Experience with monitoring enterprise platforms like Pega and Contact Center systems.
  • Solid understanding of distributed systems, networking, and application performance tuning.

Salary (Rate): undetermined

City: Telford

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

We are looking for a technically proficient Observability Subject Matter Expert (SME) to architect, implement, and manage observability frameworks across a complex hybrid-cloud environment. This role will focus on AWS-native services (Connect, Data, Integration), enterprise platforms (Pega, Contact Center), and the underlying infrastructure, ensuring end-to-end visibility, performance optimization, and proactive incident response.

Key Responsibilities:

  • Observability Architecture & Strategy:
  • Design and implement observability pipelines using AWS-native and third-party tools.
  • Define telemetry standards (metrics, logs, traces) across microservices, APIs, and data pipelines.
  • Establish SLIs/SLOs and integrate them into service health dashboards.
  • AWS Workload Monitoring:
  • Implement observability for AWS Connect (contact flows, agent metrics, call quality).
  • Monitor AWS Data Services (Glue, Redshift, Athena, S3, Lake Formation) for performance, throughput, and data lineage.
  • Integrate AWS Integration Services (API Gateway, EventBridge, Step Functions, Lambda) with distributed tracing and structured logging.
  • Tooling & Automation:
  • Deploy and manage observability tools: CloudWatch, X-Ray, OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK.
  • Automate alerting, anomaly detection, and incident correlation using AI/ML-based tools.
  • Integrate observability into CI/CD pipelines and Infrastructure-as-Code (IaC) workflows.
  • Incident Management & RCA:
  • Lead real-time diagnostics during major incidents using telemetry data.
  • Conduct post-incident reviews with detailed root cause analysis and observability insights.
  • Collaboration & Governance:
  • Work closely with DevOps, Security, and Application teams to enforce observability standards.
  • Ensure compliance with data governance, retention, and security policies for telemetry data.

Required Skills & Experience:

  • 7+ years in observability engineering.
  • Deep expertise in AWS services, especially AWS Connect, Glue, Lambda, API Gateway, S3, Infrastructure and Network.
  • Strong hands-on experience with observability stacks such as : Dynatrace OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK, CloudWatch/X-Ray.
  • Proficient in scripting (Python, Bash) and IaC (Terraform, CloudFormation).
  • Experience with monitoring enterprise platforms like Pega and Contact Center systems.
  • Solid understanding of distributed systems, networking, and application performance tuning.
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