Summary: The Cloud Contact Centre Architect role involves supporting a project to modernize a contact center platform by transitioning to a cloud-based Amazon solution. The position requires expertise in CCaaS technologies, particularly with Amazon's Connect Platform, and may involve working with NICE WFM. This is a hybrid role with on-site requirements of 1 to 2 days per week.

Key Responsibilities:

• Support the modernization of a contact center platform.
• Transition from a privately hosted cloud platform to a cloud-based Amazon solution.
• Integrate the new platform with the WFM solution.
• Utilize expertise in CCaaS technologies.
• Collaborate with project stakeholders to ensure successful implementation.

Key Skills:

• Experience with CCaaS technologies.
• Proficiency in Amazon's Connect Platform.
• Familiarity with NICE WFM is a plus.
• Strong architectural and integration skills.
• Ability to work in a hybrid environment.

Salary (Rate): undetermined

City: Cardiff

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT