Summary: The Cloud Contact Centre Architect role involves supporting the modernization of a contact centre platform by transitioning from a privately hosted cloud solution to an Amazon-based alternative. The position requires expertise in CCaaS technologies, particularly with Amazon's Connect Platform, and may involve occasional on-site work in Cardiff. This is a 6-month contract classified as inside IR35.

Key Responsibilities:

• Support the transition of the contact centre platform to a cloud-based Amazon solution.
• Integrate the new platform with the existing WFM solution.
• Utilize expertise in CCaaS technologies to guide the modernization project.
• Collaborate with project teams and stakeholders to ensure successful implementation.

Key Skills:

• Experience with CCaaS technologies.
• Proficiency in Amazon's Connect Platform.
• Familiarity with NICE WFM is a bonus.
• Strong architectural and integration skills.

Salary (Rate): undetermined

City: Cardiff

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT