Cloud Architect

Cloud Architect

Posted 5 days ago by Cognitive Group | Part of the Focus Cloud Group

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Negotiable
Inside
Onsite
Luton, England, United Kingdom
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Amazon Connect Amazon DynamoDB Amazon Lex Amazon Web Services (AWS) API Gateway Application Programming Interface (API) Artificial Intelligence Automation AWS Lambda Chatbot Cloud Computing Cloud Technology Generic Programming JavaScript (Programming Language) Lex (Software) Natural Language Processing Python (Programming Language) Software Development Solution Design

Summary: The role of Technical Architect focuses on leveraging Amazon Lex to enhance automation and customer experience in a contact center environment. The position requires extensive experience in cloud architecture, particularly with Generative AI and LLM integration. The selected candidate will engage with clients to design and implement Lex-based conversational bots while guiding integration strategies. This is a client-facing role that emphasizes collaboration with technical teams and project leadership.

Key Responsibilities:

  • Lead technical design discussions with client architects and stakeholders
  • Create and present OSD (Overall Solution Design) and HLD (High-Level Design) documentation
  • Architect solutions integrating Amazon Lex with Gen AI/LLMs to enhance chatbot and voicebot capabilities
  • Provide hands-on guidance to development teams on best practices and integration strategies
  • Act as a liaison between technical teams and project leadership to ensure timely delivery and solution alignment
  • Advise on AWS-native automation capabilities and platform integration

Key Skills:

  • 10+ years in cloud-based architecture and engineering roles
  • Deep hands-on expertise in Amazon Lex, including configuration, limitations, and deployment best practices
  • Strong experience with Amazon Connect for voicebot integration
  • Familiarity with AWS services such as Lambda, DynamoDB, S3, API Gateway, CloudWatch
  • Practical experience or understanding of LLMs and Generative AI, including how they can be integrated with Lex-based solutions
  • Excellent communication and client engagement skills
  • Strong problem-solving and analytical mindset

Salary (Rate): undetermined

City: Luton

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Technical Architect - Amazon Lex Contract - Inside IR35 6 months (options to extend) Luton, Bedfordshire - 3 days onsite

We’re currently looking for an Amazon Lex Architect with proven experience in the contact centre domain and a strong grasp of Generative AI (Gen AI) and LLM integration.

This is a client-facing architecture role focused on driving automation and conversational AI initiatives.

The Role

The end-client operates across multiple international markets and is accelerating its automation and customer experience transformation using AWS technologies. The selected candidate will play a key role in the technical design and implementation of Lex-based conversational bots (webchat and voice) and help guide the broader integration strategy.

Key Responsibilities

  • Lead technical design discussions with client architects and stakeholders
  • Create and present OSD (Overall Solution Design) and HLD (High-Level Design) documentation
  • Architect solutions integrating Amazon Lex with Gen AI/LLMs to enhance chatbot and voicebot capabilities
  • Provide hands-on guidance to development teams on best practices and integration strategies
  • Act as a liaison between technical teams and project leadership to ensure timely delivery and solution alignment
  • Advise on AWS-native automation capabilities and platform integration

Essential Skills & Experience

  • 10+ years in cloud-based architecture and engineering roles
  • Deep hands-on expertise in Amazon Lex, including configuration, limitations, and deployment best practices
  • Strong experience with Amazon Connect for voicebot integration
  • Familiarity with AWS services such as Lambda, DynamoDB, S3, API Gateway, CloudWatch
  • Practical experience or understanding of LLMs and Generative AI, including how they can be integrated with Lex-based solutions
  • Excellent communication and client engagement skills
  • Strong problem-solving and analytical mindset

Desirable Skills

  • Experience with at least one programming language (e.g., Python, JavaScript) for custom logic and Lambda functions
  • Understanding of NLP concepts such as intent recognition, entity extraction, and sentiment analysis
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