Summary: The role of Cloud Architect (Contact Centre) involves designing and implementing scalable cloud solutions specifically for contact centres, with a focus on performance optimization and customer experience enhancement. This position is a 6 to 12-month contract requiring hybrid working in South Wales, with an immediate start. The role demands expertise in CCaaS technologies and specific platforms like Amazon Connect and NICE Workforce Management Software.

Key Responsibilities:

• Design and implement scalable cloud solutions for contact centres.
• Focus on performance optimization and seamless integration.
• Enhance customer experience through cloud architecture.
• Utilize expertise in CCaaS technologies.
• Work with Amazon Connect and NICE Workforce Management Software.

Key Skills:

• Cloud Architecture expertise.
• Experience with CCaaS technologies.
• Proficiency in Amazon Connect Platform.
• Knowledge of NICE Workforce Management Software.

Salary (Rate): 700

City: Cardiff

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT