Client Support Administrator - Motor Team
Posted 1 week ago by DAC Beachcroft Dublin
Negotiable
Undetermined
Onsite
West Yorkshire, England, United Kingdom
Summary: The Client Support Administrator role is a fixed-term position within the Casualty Claims Handling team, based in Leeds. The ideal candidate will be a recent graduate or an experienced administrator looking for a challenge in the claims handling/legal sector. This role involves managing client accounts with a focus on data accuracy and effective communication with various stakeholders. The position requires in-office attendance five days a week for a duration of six months.
Key Responsibilities:
- Assist with the day-to-day running of a client account, focusing on data and data accuracy.
- Ensure work meets client needs and commercial requirements, including adherence to SLAs and KPIs.
- Assist with matter setup in the case management system.
- Manage MI and check for accuracy.
- Liaise with Opponent Solicitors and other Third Parties.
- Reference and triage post via a shared email inbox.
- Perform other administrative duties as required.
Key Skills:
- Practical experience of file management.
- IT literate with Excel skills (formulas, pivot tables, lookups) and basic data analysis capabilities.
- Good telephone manner.
- Organized with the ability to prioritize and manage a changing workload.
- Ability to work independently without close supervision.
- Team player with effective collaboration skills within the claims department.
- Excellent communication skills with a positive and enthusiastic approach.
- Ideally, experience with finance systems.
- Alignment with the Firm’s Cultural Principles (Clear, Creative, Determined, Supportive).
Salary (Rate): undetermined
City: Leeds
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: Entry Level
Industry: Other
Department: CSG - Corporate Insurance and Risk (Retail / Transport / Leisure / Construction)
Employment Type: Fixed Term Contract
Location: Leeds
Description
We are looking for a Client Support Administrator to join our Casualty Claims Handling team. If you are a recent graduate with experience in administration or have worked as an administrator in the past and want a new challenge in the claims handling/legal sector, this role could be for you. This role will be situated in Leeds on a fixed term basis for 6 months, where you will be asked to come into the office 5 times a week.
What you will do?
- Assist with the day to day running of a client account with a particular focus on data and data accuracy
- Ensure work is carried out effectively to meet the needs of the clients and the commercial requirements of the firm to include:
- Adherence to internal and client SLAs and KPIs
- Assisting with matter set up in the case management system
- Assisting with MI management and checking for accuracy
- Liaising with Opponent Solicitors and other Third Parties
- Referencing and triaging post via a shared email inbox
- Other administrative duties, as required
Who you are
You Will
- Have practical experience of file management
- Be IT literate with some Excel skills (formulas, pivot tables, look ups) and comfortable with basic data analysis
- Have a good telephone manner
- Be organised and able to prioritise and manage a constantly changing workload
- Be able to work on own initiative without close supervision
- Be a team player who is able to work effectively within the claims department
- Have excellent communication skills with a positive and enthusiastic approach to their work
- Ideally have experience of finance systems
- Be able to Demonstrate alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).
What's in it for you?
- High levels of flexibility and a great work life balance
- A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
- Opportunities for growth and progression including professional funding
- In person and remote social events
- Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!