Summary: The Client Success Consultant role at SOS involves providing expert support to UK law firms, ensuring they effectively utilize the company's legal software solutions. This position focuses on understanding client needs, delivering training, and fostering long-term relationships to enhance client satisfaction and retention. The role is a fixed-term maternity cover for 12 months, with a hybrid working pattern of three days in the office and two days working from home. The consultant will collaborate closely with various departments to advocate for client needs and contribute to product improvements.

Key Responsibilities:

• Act as the key liaison between the company and clients, understanding their organizational structure and objectives.
• Conduct in-depth analysis of client requirements and identify opportunities to align software with business goals.
• Gather and relay client feedback to internal teams for product enhancements and service improvements.
• Provide proactive care through check-ins, training plans, and remote meetings.
• Stay updated on industry trends and best practices to better serve clients.
• Ensure client feedback is heard and acted upon, advocating for clients in decision-making processes.
• Collaborate with cross-functional teams to drive innovation and continuous improvement in user experience.
• Communicate effectively within the team and meet deadlines for assigned work.

Key Skills:

• Exhaustive knowledge of Microsoft Word, Excel, and Outlook.
• Strong interpersonal skills to build trust and rapport with clients.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Comfortable working with complex software applications.
• Proven track record of meeting targets and driving client satisfaction.
• Ability to thrive in a fast-paced environment and manage multiple client relationships.
• Must be a car owner with a full UK driving license and willing to travel when required.

Salary (Rate): undetermined

City: Bath

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other