Client Advisor (m/f/d) - London Selfridges
Posted 1 week ago by RIMOWA
Negotiable
Undetermined
Undetermined
London, England, United Kingdom
Summary: The Client Advisor role at RIMOWA involves building and maintaining customer relationships through exceptional service in a luxury retail environment. The position requires a focus on after-sales support, ensuring ongoing customer satisfaction. Candidates should possess a passion for luxury products and ideally have experience in the luxury sector. Fluency in English and additional language skills are preferred for advising international customers.
Key Responsibilities:
- Strengthen customer relationships through first-class consultations.
- Provide after-sales support and be a point of contact for all after-sales topics.
- Advise international customers on luxury products.
Key Skills:
- Experience in the luxury sector (preferred but not mandatory).
- Fluency in English; additional language skills are a plus.
- Passion for selling luxury products and enhancing customer experience.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Retail
Position One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation. At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.
Job Responsibilities NEW OPENING Client Advisor from 7th of June 2025
Your mission Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations. The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
Profile Your Experience And Skills We are looking forward to your experience in the luxury sector, but also welcome you as a new starter in our team. For advising our international customers, you speak fluent English, ideally you have additional language skills. The customer experience is important to you - you are passionate about selling luxury products.
Our offer A competitive salary based on your experience. Team Bonus Your own RIMOWA Essential Ambassador suitcase (after 6 months on a permanent contract) Staff discount on RIMOWA products as well as regular LVMH Family & Friends offers Lunch Tickets Financial and psychological support through the LVMH Heart Fund An international and exciting environment within the LVHM Group Exciting projects and individual career development opportunities Regular product & leadership trainings to continuously expand your know-how in the luxury segment
Additional Information At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. Whether you want to develop yourself technically or creatively or use your leadership talent later as (Assistant) Store Manager (m/f/d) - RIMOWA is the home for all your ambitions and visions for the future. What are you waiting for? Apply today and soon become part of our unique crew. It's quick, easy and uncomplicated - just tell us your salary requirements and earliest possible start date. Get to know us in advance on Instagram and Twitter: @RIMOWA or on www.rimowa.com.