Summary: The Client Relations Administrator role in Edinburgh involves providing exceptional customer service within the Client Solutions department on a 12-month fixed-term contract. The position requires managing customer queries through various communication channels while collaborating with team members to meet service standards. Candidates should possess strong multitasking abilities and a proactive approach to service delivery. Previous experience in pension platforms is desirable but cultural fit is prioritized over technical skills.

Key Responsibilities:

• Manage mailboxes and respond to customer and advisor inquiries via phone, email, and live chat.
• Administer and manage designated forms and shared responsibilities within the department.
• Balance customer needs with a dynamic workload while ensuring service standards are met.
• Collaborate with team members to drive business improvements and achieve optimal outcomes for customers.
• Take accountability for resolving issues and follow through to completion.
• Plan and manage workload effectively to deliver required service standards.

Key Skills:

• Exceptional customer service skills.
• Ability to manage time effectively and multitask.
• Collaborative team player with strong interpersonal skills.
• Proactive and initiative-driven approach to service delivery.
• Experience with pension platforms is highly desirable.
• Accountability and ownership of personal development.

Salary (Rate): 25000

City: Edinburgh

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other