Summary: The Cleaning Contract Liaison Officer at Basildon Borough Council is responsible for ensuring compliance with contract specifications through performance monitoring and effective communication with contractors. This role involves conducting site inspections, coordinating meetings, and maintaining high customer satisfaction levels. The position is temporary and requires collaboration with various departments and external agencies. The officer will also manage documentation and reporting related to the cleaning contract.

Key Responsibilities:

• Ensure compliance with contract specifications through performance monitoring.
• Liaise with contractors to resolve complaints and maintain customer satisfaction.
• Conduct site inspections and joint inspections with contractor representatives.
• Coordinate Operational Cleaning Core Group meetings and manage agendas and minutes.
• Monitor payments, refunds, and invoices related to the cleaning contract.
• Maintain accurate records and produce reports on cleaning contract matters.
• Provide data analysis and upload KPIs and survey results to the Council’s system.
• Report discrepancies to the Council’s Contract Manager.

Key Skills:

• Ability to travel around the borough and various locations.
• Independent work ethic with strong prioritization skills.
• Excellent verbal and written communication skills, including negotiation abilities.
• Full, clean driving licence.
• Experience working with other agencies.
• Knowledge of social housing legislation and estate management issues.
• Analytical and problem-solving skills.

Salary (Rate): £19.96

City: Basildon

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other