Are you ready to be part of a *WINNing* team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services?Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.We are looking for a Claims Processor to join our established First Response team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.Why Join Us?*At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law.We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as *Integrity, Respect, Loyalty, *and *Reliability* and prioritises your success, wellbeing, and fosters your growth.*Key Responsibilities* Focusing on Hire Reviews & Payment Chasing and/or Impecuniosity & Open Banking. Handle telephone inquiries from clients, stakeholders, and third parties about claims to ensure efficient and accurate processing according to policy and legal standards. Build positive relationships with clients, manage their expectations, and deliver appropriate outcomes. Ensure accuracy in all aspects of claims processing, including: Regular updates on vehicle repairs. Organizing and uploading reports/invoices for claims. Reviewing and acting on total loss reports and coordinating vehicle collection. Conducting pre-checks and signing up clients for Open Banking. Handling medical instructions. Assist case handlers with claim tasks to keep the department updated. Accurately record key information for road traffic accidents. Manage overflow of incoming calls and assist with telematics FNOL when required. Ensure compliance with information security policies. Uphold the Core Values of the Winn Group. Perform any additional duties as assigned by the management team.*Benefits* Annual salary review 25 days holiday, plus bank holidays, and an added birthday holiday Three-day bonus holiday for full attendance Option to buy & sell 5 holidays per year Additional holidays for long service Training, development and career progression opportunities Fully funded recognised training and qualifications On-site parking Corporate Metro Scheme Bike to work Scheme Pension scheme contribution Company social events Employee Assistance Confidential Helpline Death in service insurance (3x salary) Staff referral bonus scheme Annual flu jab and eyecare scheme*About You*To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences and those extra special qualities that can make a difference to our team and business.*Essential Skills and Experience* Attention to detail and accuracy Time management and organisation skills Proactive approach to work Experience of working towards deadlines and performance objectives Ability to work towards shared goals and objectives Experience in demonstrating effective teamworking within a commercial environment Cooperative and flexible approach Ability to identify where problems may arise and adopt a solution-focused approach Demonstrate effective communication and good interpersonal skills IT literate Commitment to own personal developmentIf you have not heard from us within four weeks of submitting your CV your application has been unsuccessful.INDHPJob Types: Full-time, PermanentPay: 25,000.00- 29,000.00 per yearAdditional Pay Bonus scheme Performance bonus Yearly bonusBenefits Additional leave Casual dress Company events Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme On-site parking Referral programme Sick paySchedule Day shift Monday to Friday Overtime Weekend availabilityAbility To Commute/relocate Byker: reliably commute or plan to relocate before starting work (required)Application Question(s) Do you require sponsorship to work in the UK? If so, from when?Experience Claims Processing: 1 year (preferred) Sales: 1 year (preferred) Customer service: 2 years (required)Work Authorisation United Kingdom (required)Work Location: In person











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