Summary: The Claims Customer Service Executive at Marshmallow is responsible for delivering exceptional service during the motor claims process, ensuring customer needs are met with empathy and efficiency. This role requires adaptability and a proactive approach to problem-solving in a fast-paced startup environment. The position involves direct communication with customers, verifying claims, and collaborating with partners to enhance the claims experience. This is a temporary opportunity aimed at individuals who are immediately available to contribute to the team's mission of improving the insurance claims process.

Key Responsibilities:

• Providing outstanding service when a customer makes a motor claim over the phone.
• Collecting and recording accurate details from customers to understand the circumstances of the claim.
• Verifying and monitoring claims received digitally and following up with customers.
• Comparing/validating information given by customers and being alert to fraud concerns.
• Using liability assessment tools and case law to establish liability.
• Selling the benefits of claims services to third-party drivers.
• Using initiative and various tools/databases to locate driver contact details.
• Working a maximum of 40 hours per week, including evenings and weekends.

Key Skills:

• Excellent written and verbal communication skills.
• Experience in a customer-facing role with a focus on customer service.
• Solutions-focused mindset with the customer's best interest at heart.
• Empathy and ability to put customers at ease during stressful situations.
• Organizational skills and reliability in completing tasks.
• Desirable: knowledge of motor claims processes.
• Desirable: experience dealing with vulnerable or distressed customers.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other