Claims Bordereaux Technician

General Job Title: Claims Bordereaux Technician
Division: Claims Solutions
Reports To: Claims Bordereaux Team Manager
Key Relationships: Claims team, external service providers, UCO, Underwriters, and other staff
Job Summary: To manage Claims Bordereaux for a portfolio of delegated accounts and perform core processes assigned to the team for those accounts. This includes administrative and agreement processes related to the delegation of claims handling services. Consistently deliver these processes and assist with identifying opportunities for improved efficiency and consistency through process improvement and automation.

Key Responsibilities

• Perform the core processes necessary for controlled delegated claims handling:
• Review, reconciliation, and agreement of claims bordereaux (BDX)
• Agreement of fee/settlements within authority
• Management of data associated with BDX processing on internal Claims database, ClaimCenter
• Liaise with claims managers, brokers and Delegated Claims Adjustors (DCA’s) to resolve BDX issues that arise
• Escalation of DCA over authority claims to Claims Managers
• BDX review and activities to be completed in line with team performance SLA’s
• Liaise with Claims Managers to ensure smooth transition of new accounts into the team
• Take ownership of the BDX format and processing on Delegated Data Manager for accounts owned
• Take ownership of the recovery of Loss Funds for managed accounts and oversee the process for getting the Loss Funds returned promptly
• Take initiative to identify and resolve problems as they arise to facilitate the smooth running of the team’s core processes.
• Collaborate with other Claims BDX Analysts to ensure teams are meeting performance SLA’s and supporting each other during busy periods
• Work with Claims BDX Team Manager to support and assist with the training process for new joiners
• Contribute to ad-hoc team projects and data exercises as they arise
• Prepare, interpret and analyse statistics in response to ad-hoc requests for information and feedback any relevant trends or significant developments to appropriate staff.

Administrative Support

• Support the analysis and management of bordereaux from third party providers, using various processing systems such as ECF2, DDM and ClaimCenter.
• Assist with documentation and maintenance of processes relating to review and reconciliation of bordereaux, and team procedure documents.
• Assist with the review and reconciliation of loss funds.
• Working with the wider claims teams to understand their data requirements, and any action required to facilitate upload of their data on to the system
• Analysis of bordereaux to ensure that the bordereaux uploaded into the DDM database in a clean, consistent manner. This involves ensuring that bordereaux provided by DCA’s are consistent with Lloyd’s Coverholder Reporting Standards (v5.2) as well as Beazley’s own data requirements for regulatory and internal reporting;
• Review of Monthly MI reports and proactively manage and ensure all managed accounts are up to date.
• Liaise with staff in other teams and with external parties such as Xchanging, service providers and brokers to obtain or provide claims files, documents, or data.
• Prepare regular and ad-hoc claims reports as required, including manipulating data in Excel, Access, and other reporting tools.
• Prepare files, documentation and reports as required for claims-related meetings.
• Support claims performance measurement / management efforts including production of regular and ad-hoc management information for presentation or distribution to the Team as required.
• Support the improvement and build of management information (MI) reporting related to both delegated and non-delegated partners.

Strategic Support

• Support the Vendor Account Management Team with effective oversight of our DCA arrangements to make sure that they deliver service levels comparable to those of Beazley and provide value for money.
• Work closely with all Claims personnel to achieve an integrated and seamless claims handling experience for our customers.
• Identify and implement process improvements either through optimization or automation.
• Have detailed knowledge of processes within the team’s remit, including the rationale as to how they fit in to Beazley’s overall operations and wider market operations.

Third party Management

• Work proactively with DCA’s to ensure their compliance with Beazley Terms of Service and provide support where needed.
• Assist DCA’s with understanding market requirements where needed, and provide support to help them comply with these when needed.
• Where required, arrange to conduct file reviews and support the resolution of any issues identified.
• Provide support to the Vendor Account Management Team with the oversight of our external providers.

General

• Build collaborative working relationships with other team members.
• Proactively contribute to team meetings to demonstrate engagement and understanding, and have camera’s turned on for virtual meetings to enhance engagement.
• Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic attitude contributing to an internal environment of teamwork and promote a positive brand image to our external customers.
• Undertake relevant training on Beazley policies and procedures as identified by line managers, Culture & People development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management development or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas.
• Perform additional responsibilities as required by line managers, through objectives or through the learning management system.

Personal Specification

• Education and Qualifications
• Degree or equivalent in any discipline - preferred but not essential
• A minimum of 3 A ‘Levels’
• Skills And Abilities
• Able to harness technical knowledge of a system to respond effectively to business needs
• Able to work with a large amount of detailed information whilst retaining focus and achieving consistent quality and accuracy
• Strong attention to detail and a proactive approach to working
• Strong organisational skills
• Ability to think creatively to both anticipate and solve problems
• Ability to clearly document and communicate operating process and procedures
• Excellent excel skills are required for this role
• Strong organizational skills
• Focus on consistent delivery
• Knowledge and Experience
• Experience of working with bordereaux and an understanding of Lloyds minimum standards would be desirable
• Experience in working in a delegated claims environment would be advantageous
• Knowledge of DDM, IMR/ECF2 is beneficial
• Experience of working in a Lloyd’s/general insurance environment advantageous
• Aptitude and Disposition
• High levels of consistent concentration
• Attention to detail - able to work methodically through large amounts of detail without losing focus
• Aptitude for problem solving, Logical, meticulous, analytical
• Enjoys organising data at a detailed level in a consistent, logical way
• Professional approach to successfully interact with underwriting and claims staff
• Good written and commination skills
• Persistent, able to handle frustration and see issues through to the end, flexible enough to change approach and find creative solutions when issues arise
• Technical but able to communicate successfully with non-technical staff.
• Outcome focussed, self-motivated, flexible and enthusiastic

Competencies

• Analytical thinking
• Problem solving
• Concern for quality
• Customer focus