A senior L3 voice role with a global financial services organisation, combining day-to-day ownership of enterprise Cisco telephony with the voice fit-out of a new office tower build.
The engagement covers the planning, coordination and installation of voice and data infrastructure for the construction and renovation of a new office tower in London.
You will help plan installations, oversee migrations, support the first day of business operations and provide ongoing telephony support.
Alongside the build, you will support global voice infrastructure as the Level 3 escalation point.
Weekend work is required during installation phases, typically Friday evenings and Saturdays.
Responsibilities
- Deliver installation and integration of voice and data hardware and cabling
- Oversee migrations and support day-one business operations
- Resolve complex voice issues through L3 troubleshooting, analysis and remediation
- Support L1 and L2 teams through incident escalations
- Manage incidents, problems and changes across global voice infrastructure
- Contribute to operational acceptance of new deployments
- Produce as-built technical documentation
- Communicate clearly with business units during projects and incidents
- Track work activities in ServiceNow
- Take part in vendor management and governance
Requirements
- Strong Cisco Voice SME background, including Cisco CUCM and contact centre
- Cisco Unified Call Manager (CUCM) 12.x or later
- IP endpoints, Cisco Jabber and Jabber Mobile
- MRA
- SIP, MGCP and ISDN
- Packetised voice, session management and call routing
- Five or more years with enterprise voice and data systems
- CCNP Collaboration-level knowledge (certification preferred, not required)
- Experience of branch office construction, renovation, relocation or corporate real estate projects
- Organised and self-motivated, able to manage multiple projects under pressure
Desirable Skills
- Cisco UCCX
- Avaya Session Manager
- IPC and Private Wires
- Bachelor's degree
UK right-to-work candidates only, including eligible dependant visa holders and those with ILR.
Unfortunately, visa sponsorship or Skilled Worker visa support is not available.