Cisco TAC Engineer - Inside IR35 - 3 days on site

Cisco TAC Engineer - Inside IR35 - 3 days on site

Posted Today by 1766560001

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Negotiable
Inside
Hybrid
Cheshire
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Border Gateway Protocol Deep Packet Inspection Enhanced Interior Gateway Routing Protocols IEEE 802.11 Life Cycle Planning Management Open Shortest Path First (OSPF) Root Cause Analysis Total Absorption Costing VLAN Trunking Protocol (VTP)

Summary: My client is seeking a Cisco TAC Engineer for a hybrid role based in Cheshire. The position involves advanced incident and problem resolution, supporting multiple enterprise customers in a global MSP environment. The role is classified as inside IR35 and offers a negotiable daily rate. The contract duration is 6 months.

Key Responsibilities:

  • Advanced Incident & Problem Resolution: Act as Tier-3/4 escalation for complex customer incidents across Cisco routing, switching, and security platforms.
  • Troubleshoot and resolve routing (BGP, OSPF, EIGRP, MPLS, VRF, EVPN/VXLAN), switching (STP, VTP, VLANs, LACP, Spine-Leaf fabrics), security (Firewalls, VPN/IPsec, ISE, AAA), wireless (WLC, APs, 802.11 standards), and SD-WAN/SASE environments.
  • Perform deep packet inspection, debug analysis, config audits, and system log reviews.
  • Support multiple enterprise customers in a 24/7 global MSP environment.
  • Own escalated incidents and ensure SLA compliance and communication.
  • Conduct proactive configuration reviews, compliance checks, and platform tuning.
  • Support network onboarding, migrations, life cycle upgrades, and change design.
  • Liaise with Cisco TAC and engineering teams for defect escalation and complex issues.
  • Handle P1/critical outages, providing technical leadership on bridge calls.
  • Deliver detailed Root Cause Analysis (RCA) and service improvement actions.

Key Skills:

  • Expertise in Cisco routing, switching, and security platforms.
  • Strong troubleshooting skills in BGP, OSPF, EIGRP, MPLS, VRF, EVPN/VXLAN, STP, VTP, VLANs, LACP, and firewalls.
  • Experience with deep packet inspection and debug analysis.
  • Ability to manage incidents in a multi-tenant MSP environment.
  • Strong communication skills for liaising with customers and vendors.
  • Experience in conducting configuration reviews and compliance checks.
  • Technical leadership in critical outage situations.

Salary (Rate): £negiotiable/day

City: Cheshire

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

My client is looking for a Cisco TAC Engineer

Location: Hybrid - Chesire

Duration: 6 months

Inside IR35 - £negiotiable/day

Key Responsibilities:

Advanced Incident & Problem Resolution
Act as Tier-3/4 escalation for complex customer incidents across Cisco routing, switching, and security platforms.

Troubleshoot and resolve:
o Routing: BGP, OSPF, EIGRP, MPLS, VRF, EVPN/VXLAN
o Switching: STP, VTP, VLANs, LACP, Spine-Leaf fabrics
o Security: Firewalls (ASA/FTD), VPN/IPsec, ISE, AAA
o Wireless: WLC, APs, 802.11 standards
o SD-WAN/SASE environments
Perform deep packet inspection, debug analysis, config audits, and system log reviews.

Multi-Tenant MSP Operations
Support multiple enterprise customers in a 24/7 global MSP environment.
Own escalated incidents and ensure SLA compliance and communication.
Conduct proactive configuration reviews, compliance checks, and platform tuning.
Support network onboarding, migrations, life cycle upgrades, and change design.

Escalation Management & Vendor Collaboration
Liaise with Cisco TAC and engineering teams for defect escalation and complex issues.
Handle P1/critical outages, providing technical leadership on bridge calls.
Deliver detailed Root Cause Analysis (RCA) and service improvement actions.

For immediate consideration please apply online and contact Dominik Bart at Franklin Fitch

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