Christmas Concierge Gifting Account Executive

Having brought the spirit of Christmas to even the most remote corners of the world, our Concierge team at Fortnum & Mason is proud to offer a truly personal touch in an increasingly impersonal world. We are looking for dynamic, confident, and personable Concierge Gifting Executives to join our expert, sales-focused Gifting team. In this role, you’ll deliver exceptional service through personalised gift advice, smooth order handling, and outstanding account management—helping to create a truly memorable festive season for our business and VIP clients. This seasonal role runs from October to December, with a combination of remote work and time at our Piccadilly head office. It’s a full-time position with 5 shifts spreads across the week. To be successful, you’ll need a quiet, professional home workspace with reliable high-speed internet, a passion for sales, and a strong drive to meet targets. Responsible for managing your own clients throughout the fast-paced Christmas period, you will need to utilise your multitasking skills as you will be involved in the entire order process. From making proactive calls to existing and new clients, handling complex client queries, processing orders on our system, looking after and rectifying any delivery issues and all aftercare. We expect the successful candidate to have the following skills and experience: Sales and Customer Service experience Excellent Microsoft office and technology skills. Excellent communication skills, a resilient and can-do attitude. Excellent time keeping and prioritisation. Knowledge of tools and systems used would be preferential. Specifically, Zendesk and Microsoft D365 Build credibility with a wide range of audiences and work with integrity/confidentiality. This is a hybrid role so the ability to work independently is essential. The department is open Monday-Sunday 9am-7pm (shorter hours on the weekend). Rotas and shifts to be discussed. During the busy period there may be additional hours required to ensure workload is completed. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.