Change Manager: ACM, Adoption and Change Management, Prosci

Key Responsibilities

• Deliver end to end change management activities for assigned projects, aligned to client's ACM framework, ensuring adoption is planned alongside technical delivery.

Produce and maintain core change artefacts including:

• Change impact assessments
• Stakeholder analyses and engagement plans
• Communications plans (in collaboration with Communications Managers where applicable)
• Training and readiness plans
• Embed change activities into project plans, working closely with Project Managers, PMO and delivery leads to ensure realistic sequencing and a sustainable pace of change.

Essential

• Demonstrable experience delivering business change or adoption activity within technology, digital or organisational change programmes.
• Practical experience producing and executing change plans, impact assessments and stakeholder engagement activities.
• Strong stakeholder engagement skills, with the ability to work confidently with operational teams, managers and delivery colleagues.
• Understanding of how change management integrates with project and programme delivery (Agile, Waterfall or Hybrid).
• Clear, structured communication skills - written and verbal - with the ability to translate technical change into business relevant impacts.

Desirable

• Experience working in regulated environments with complex stakeholder landscapes.
• Formal certification in Change Management (eg Prosci).
• Experience supporting training, communications or adoption measurement activities.
• Exposure to large scale IT or digital transformation initiatives.

Soft Skills

• Delivery focused, pragmatic and outcomes driven.
• Comfortable working with ambiguity and evolving requirements.
• Collaborative and team oriented, able to work across disciplines.
• Proactive in identifying risks and proposing solutions.
• Committed to quality, consistency and continuous improvement.