Change Management Lead

About the Client

We are supporting a global leader in aviation technology and digital solutions that delivers missioncritical systems used by airlines, airports, aircraft and governments worldwide.

About the Role

As the Change Management Lead, you will own the organisational change, communications, training and business readiness workstream for the client organisation throughout the ERP transformation.

Working alongside Programme Leadership, Finance, HR and the Systems Integrator, you will ensure the organisation is prepared to successfully adopt the new ERP platform and operating model at golive.

You will also act as the client-side owner for all Organisational Change Management (OCM) activities delivered by the Systems Integrator.

Key Responsibilities

Change Strategy & Governance-

Own and deliver the programme-wide Change Management strategy aligned to programme milestones.

Develop and maintain integrated change plans supporting design, build, testing, deployment and go-live.

Represent Change Management within programme governance forums.

Report readiness, adoption metrics, risks and progress to Programme Leadership and Steering Committees.

Define business readiness criteria and readiness scorecards across regions and functional areas.

Change Impact & Business Transformation-

Lead enterprise-wide change impact assessments covering:

Business processes

Organisation structure

Roles & responsibilities

Technology

Locations

Support Global Process Owners and business leaders in embedding the future operating model.

Partner with HR on organisational design, role mapping and consultation activities.

Build and lead an international network of Change Champions.

Communications & Stakeholder Engagement-

Develop and execute the global communications strategy.

Produce executive communications, leadership updates, town halls and programme messaging.

Manage stakeholder engagement across Finance, IT, HR, Procurement and regional business teams.

Identify resistance and develop targeted change interventions.

Training & Learning-

Own the end-to-end business training strategy.

Direct and quality assure Systems Integrator deliverables including:

Training Needs Analysis

Learning Curriculum

Training Materials

Delivery Plans

Ensure all user groups are trained ahead of go-live.

Support Super User and Hypercare readiness.

Business Readiness & Adoption-

Lead organisational readiness assessments.

Coordinate business readiness activities during cutover.

Define and monitor adoption KPIs including-

System utilisation

Process compliance

User engagement

Service desk trends

User sentiment

Drive adoption improvements throughout Hypercare.

What we are looking for

Required Experience-

10+ years' experience in Organisational Change Management.

Proven experience leading change across large-scale ERP transformation programmes.

Experience with Oracle Fusion Cloud, SAP S/4HANA, Microsoft Dynamics 365 or other Tier-1 ERP platforms.

Strong client-side Change Management leadership experience.

Experience working with global Systems Integrators and managing OCM deliverables.

Strong understanding of Finance Transformation and Shared Services operating models.

Experience managing global stakeholder groups across multiple countries.

Excellent executive communication and presentation skills.

Fluent English.

Desirable-

Oracle Fusion Cloud implementation experience.

Prosci, ADKAR, CCMP, APMG or equivalent Change certification.

Experience using AI tools for communications, learning content and change analytics.

Additional European languages.

Key Skills-

• Organisational Change Management
• Business Readiness
• Communications Strategy
• Stakeholder Management
• Executive Engagement
• ERP Transformation
• Oracle Fusion Cloud
• Finance Transformation
• Training Strategy
• Change Impact Assessment
• Business Adoption
• Global Programmes
• Hypercare
• Change Governance
• Systems Integrator Management