Change Communications Specialist

The Role & Responsibilities

Arup is looking for an experienced Change Communications Specialist to support two major transformation programmes focused on Data & AI and Digitalised Design.

This is a newly created role, offering the opportunity to help shape how change communications are delivered across these programmes and potentially define the role for the future.

Working closely with Programme Managers, Programme Leadership, Change Managers, Internal Communications and other key stakeholders, you will be responsible for developing and delivering communication strategies that help people understand, engage with and adopt significant business and technology changes.

This role would suit someone who can operate comfortably at both a strategic and hands-on level, someone who can develop a communications strategy, advise senior stakeholders and then roll up their sleeves to deliver the campaigns, content and communications required.

• Develop communications strategies and plans for Data & AI, Digitalised Design and other priority programmes.
• Understand programme objectives, requirements and milestones and translate them into effective communications and engagement activity.
• Work with Change Managers to identify and map key stakeholders, sponsors and decision-makers.
• Develop clear narratives, messaging frameworks and communications that translate complex programme activity into credible, business-relevant messages.
• Advise Programme Managers and programme leadership on communications and engagement requirements throughout the programme life cycle.
• Develop and deliver communications campaigns, materials and collateral across appropriate channels.
• Work closely with Programme Leadership, Change, Internal Communications and Digital Technology teams to align messaging, timing and channels.
• Define and track communications and engagement KPIs to measure campaign effectiveness, engagement and adoption.
• Use data, feedback and insight to continuously improve communications approaches.
• Help shape and establish the change communications approach for this newly created role.

Key Accountabilities, Skills & Experience

• Experience in change communications, internal communications or employee engagement.
• Experience developing and delivering communications strategies and plans.
• Strong stakeholder management and influencing skills, including experience working with senior stakeholders.
• Experience supporting large-scale transformation, technology or digital programmes.
• Ability to translate complex technical or programme information into clear, engaging and business-relevant communications.
• Experience developing and delivering multi-channel communications campaigns.
• Understanding of stakeholder mapping, change engagement and adoption.
• Experience defining and measuring communications KPIs and using data to assess effectiveness.
• Comfortable working in a complex, global organisation and operating with ambiguity.
• Experience or interest in Data, AI, digital transformation or digitalised design would be advantageous.

About the Client

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce.

Guided by its values and alignment with the UN Sustainable Development Goals, Arup creates and contributes to equitable spaces and systems, while cultivating a sense of belonging for all.

Arup's internal employee networks support their inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - creating a space for everyone to express themselves and make a positive difference.