Change And Release Manager

Change And Release Manager

Posted 1 week ago by Intec Select

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£85 Per hour
Outside
Hybrid
Kings Hill, England, United Kingdom
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Automation Change Management Constituent Relationship Management Customer Relationship Management (CRM) Software Cyber Incident Response Information Technology Infrastructure Library Internet Service Provider Management Management Process Release Management Salesforce Scheduling Stakeholder Management Test Automation Test Management Test Planning

Summary: The Change & Release Manager role at a leading telecommunications corporation involves overseeing the end-to-end change and release processes within a Salesforce and Etamin environment. The position requires collaboration with internal teams, project managers, and external partners to ensure effective deployments and process maturity. This hands-on role emphasizes process governance, stakeholder management, and technical delivery oversight. The position is hybrid, based in Kings Hill, Kent, with a pay rate of £650 per day, classified as outside IR35.

Key Responsibilities:

  • Own and govern the end-to-end change and release processes across Salesforce-driven Retail and Netadmin-based Wholesale environments.
  • Maintain and control the Forward Schedule of Change (FSC), collaborating closely with project managers, development teams, business owners, and external vendors to ensure alignment.
  • Lead and manage a test team of 2 testers working across Wholesale and Retail domains.
  • Drive consistent test planning, execution, and defect management processes.
  • Identify opportunities to improve existing change, release, and testing processes.
  • Lead post-release reviews to capture lessons learned and implement improvements.

Key Skills:

  • Strong experience in Change Management, Release Management, or Test Management roles.
  • Experience with CRM platforms (Salesforce experience preferred).
  • Experience with provisioning and operational systems (Netadmin or similar desirable).
  • Excellent stakeholder coordination and communication skills.
  • Experience preparing and issuing professional release communications.
  • Previous experience working within telecoms, broadband, or ISP sectors (desirable).
  • Experience with service provider integrations (desirable).
  • Familiarity with ITIL framework and principles (desirable).
  • Hands-on experience introducing or improving test automation processes (desirable).
  • Technical understanding of software delivery and deployment processes (Agile/Waterfall) (desirable).

Salary (Rate): £650 daily

City: Kings Hill

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

A leading telecommunications corporation is hiring a Change & Release Manager with experience working within the telco industry and governing the end-to-end change/release processes across retail / wholesale partners within a Salesforce / Etamin environment. The Change & Release Manager will work cross-functionally with internal teams, PMs, external partners, and vendors to ensure well-controlled deployments and process maturity during this contract period. This is a hands-on coordination role requiring a balance of process governance, stakeholder management, and technical delivery oversight. Our client is paying £650PD, Outside IR 35 to be based in Kings Hill, Kent on a hybrid basis (very occasional travel).

Key Responsibilities:

  • Own and govern the end-to-end change and release processes across Salesforce-driven Retail and Netadmin-based Wholesale environments.
  • Maintain and control the Forward Schedule of Change (FSC), collaborating closely with project managers, development teams, business owners, and external vendors to ensure alignment.
  • Testing & Quality Assurance: Lead and manage a test team of 2 testers working across Wholesale and Retail domains. Drive consistent test planning, execution, and defect management processes.
  • Continuous Process Improvement: Identify opportunities to improve existing change, release, and testing processes. Lead post-release reviews to capture lessons learned and implement improvements.

Essential skills:

  • Strong experience in Change Management, Release Management, or Test Management roles
  • Experience with CRM platforms (Salesforce experience preferred).
  • Experience with provisioning and operational systems (Netadmin or similar desirable).
  • Excellent stakeholder coordination and communication skills.
  • Experience preparing and issuing professional release communications.

Desirable:

  • Previous experience working within telecoms, broadband, or ISP sectors.
  • Experience with service provider integrations.
  • Familiarity with ITIL framework and principles.
  • Hands-on experience introducing or improving test automation processes.
  • Technical understanding of software delivery and deployment processes (Agile/Waterfall).
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