Change & Adoption Manager

Key Responsibilities

• Lead end-to-end organisational change management (OCM) strategies for enterprise technology implementations.
• Develop change and adoption roadmaps aligned with customer objectives and transformation programmes.
• Conduct stakeholder analysis, organisational readiness assessments and change impact assessments.
• Design and deliver communication strategies, training programmes and user enablement initiatives.
• Facilitate executive workshops, leadership alignment sessions and change champion networks.
• Partner with project managers and technology consultants to integrate change activities into implementation plans.
• Define and track adoption KPIs, identify risks and demonstrate measurable business outcomes.
• Support post-implementation adoption, sustainment and continuous improvement.

What We're Looking For

• 5+ years' experience in organisational change management, change consulting or technology adoption.
• Proven experience supporting enterprise software implementations, ideally across CRM, CMS, marketing technology or digital experience platforms.
• Strong experience developing and delivering change strategies, stakeholder engagement plans, readiness assessments and training initiatives.
• Confidence engaging and influencing senior executives, business leaders and enterprise customers.
• Experience managing resistance to change and driving adoption across complex organisations.
• Strong communication, presentation, workshop facilitation and consulting skills.
• Ability to work independently in a client-facing environment with distributed delivery teams.

Desirable Experience

• Experience within professional services, technology consulting or systems integration.
• Exposure to Adobe Experience Cloud or similar enterprise digital experience platforms.
• Prosci, ADKAR or CCMP change management certification.
• Experience with Agile or hybrid technology delivery methodologies.
• Background in digital transformation, marketing technology or customer experience initiatives.

Contract Benefits

• 35-hour working week
• 33 days' paid annual leave, including bank holidays
• 3% pension
• Opportunity to support enterprise customers through major technology transformation programmes