Change & Adoption Manager (Enterprise Software)

About the Role

A global software brand are looking for an experienced Change & Adoption Manager to support enterprise technology transformation engagements.

You will develop and deliver organisational change management strategies that drive user adoption, support successful implementations, and maximise business value.

Key Responsibilities

• Develop change management strategies, adoption roadmaps, and implementation plans.
• Conduct stakeholder analysis, readiness assessments, and change impact assessments.
• Create communication plans, training materials, and end-user enablement programmes.
• Partner with project managers and technical teams to align change activities with delivery milestones.
• Facilitate stakeholder workshops, leadership sessions, and change champion networks.
• Track adoption metrics, KPIs, risks, and mitigation actions.
• Develop post-implementation sustainment plans and contribute reusable change management best practices.

Essential Requirements

• 5+ years' experience in organisational change management, adoption strategy, or consulting.
• Experience supporting enterprise software implementations, ideally across marketing technology, CRM, CMS, or digital platforms.
• Strong stakeholder engagement, facilitation, and presentation skills, including senior executive audiences.
• Experience producing readiness assessments, communication plans, training programmes, and adoption scorecards.
• Excellent communication skills and the ability to work independently in a remote, client-facing environment.
• Bachelor's degree or equivalent professional experience.

Desirable

• Prosci, ADKAR, or CCMP certification.
• Professional services or systems integration experience.
• Familiarity with Agile and hybrid delivery methodologies.
• Experience in digital transformation, digital marketing, or customer experience programmes.
• Experience working as an independent consultant or subcontractor on enterprise technology engagements.