Centre Manager
Posted 1 week ago by Scania Group
£49,000 Per year
Fixed-Term
Hybrid
Bradford, England, United Kingdom
Summary: The Centre Manager role at Scania Assistance in Bradford is a fixed-term contract covering maternity leave, focusing on leading and enhancing operations within the centre. The position requires strategic oversight and people leadership to ensure premium service delivery across multiple regions. The successful candidate will be responsible for managing operations, financial performance, and team development while fostering an inclusive culture. This role is pivotal in shaping the Scania Assistance strategy and ensuring customer satisfaction across various markets.
Key Responsibilities:
- Lead, coach, and motivate staff to deliver premium service associated with the Scania brand.
- Oversee all centre operations in the UK and Melbourne.
- Manage and coordinate activities according to the Market Plan.
- Forecast and analyse financial performance, implementing necessary changes to meet targets.
- Collaborate with management teams to review and improve policies and procedures.
- Handle complex customer inquiries, understanding their needs.
- Monitor and track colleague performance, providing coaching for continuous improvement.
- Recruit and nurture the right behaviours and culture within the team.
Key Skills:
- Experienced people leader with a track record of developing teams and processes.
- Strategic thinker with experience in planning and executing strategic change.
- Customer-focused with a passion for delivering excellent service.
- Organised with proven experience in fast-paced environments, managing multiple priorities.
Salary (Rate): £49,000 yearly
City: Bradford
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: Mid-Level
Industry: Other
Scania Assistance – Centre Manager 12 month maternity cover – fixed term contract
Location: Bradford – hybrid working (and virtual oversight of our Melbourne branch).
Working hours: Monday – Friday 0845 – 1700.
Salary: From £49,000 plus an excellent benefits package and a bonus scheme.
An opportunity to play a pivotal role in the Scania GB operation as Centre Manager at our Scania Assistance branch in Bradford. You will bring both people leadership and strategic oversight to all centre operations, enhancing our processes and developing the Scania Assistance strategy. You will be ultimately responsible for ensuring that Scania Assistance deliver a premium around the clock service to our customers in the UK, Southern Ireland, New Zealand, Australia, Canada and the USA.
In this role you will:
- Lead, coach and motivate our people to deliver the premium service associated with the Scania brand, fostering an inclusive culture.
- Oversee all centre operations both in the United Kingdom and in Melbourne (Australia).
- Manage, supervise, and coordinate the activities of the Centre according to the Market Plan.
- Forecast and analyse financial performance, implementing changes where necessary to reach financial targets.
- Collaborate with the Scania Assistance management team and the Global Assistance Centres management team to review and improve policies, guidelines, procedures and standards.
- Handle the most complicated customer inquiries, understanding the customer and their needs.
- Monitor and track colleague performance, delivering coaching to ensure continuous individual and cultural enhancement.
- People Management and leadership are essential to this role, as you will be responsible for recruiting and nurturing the right behaviors and culture at all times.
About you:
- People leader – an experienced people leader, who can demonstrate tangible examples of developing both teams and processes.
- Strategic thinker – someone who has succesfully planned, executed and delivered strategic change.
- Customer obsessed – possessing a genuine passion for putting the customer first, ensuring each customer receives the best service possible.
- Organised – proven experince operating in a fast paced environment, having to simultaneously prioritise multiple objectives and meet deadlines.
Closing Date: 21/04/2026
Please note, the closing date for this role is subject to change pending volume of applications.
Next Steps: If you like the sound of this position, please apply today. Your application will be reviewed by the hiring manager or a member of the Scania Recruitment Team. If you are successful at this stage, you will be invited to have a conversation and discuss the role further. We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries. At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation. We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone. Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.