Central Appointments Co-ordinator

Job Overview The Central Appointments team at Ilkeston Community Hospital have an exciting opportunity to appoint an enthusiastic, organised and flexible individual into a Co-Ordinator role within our specialist team. This team co-ordinates patients' outpatient appointments attending for multi-speciality clinics over 5 community sites. Here you will work as part of an established team who strive to ensure that patients get the best possible care. This role is a 12 month Fixed Term Contract. For internal applications - This position is offered as a secondment. Accordingly, you are required to consult with your manager and obtain approval prior to submitting your application. Please be aware that there is no guarantee that you will be released from your substantive post, so you should seek approval before applying as you are applying or a Secondment.

Main duties of the job Responsibilities of this role cover a wide range of administration and clerical duties including waiting list management, appointment scheduling, RTT pathways and answering telephone queries therefore a flexible approach to workload is required. Applicants must be confident communicators with the ability to liaise with clinicians, clinical staff and patients. Essential qualities include strong organisational and time management skills with the ability to multi-task and work under pressure. Flexibility is essential to the post in order to meet the service needs. Knowledge of the 18 week referral to treatment policy and standards would also be advantageous. Applicants must demonstrate the ability to work as part of a team and also with minimal supervision. Full training will be given to the right candidate on all hospital based IT systems along with a structured induction.

Closing date of applications: 17 March 2026 Interview date: 31 March 2026

Working for our organisation As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In Return We Will Offer Development opportunities, including both professional and leadership development On-going support through every step of the way from recruitment to when you join our team and beyond. A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts About Our Trust We see on average 4810 OP appointments per day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day.

Detailed Job Description And Main Responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person specification Experience Essential criteria Proven experience of working in a customer care environment Ability to prioritise own workload, meet strict deadlines and organise own time Qualifications Essential criteria A standard of English and Maths at O level/GCSE or equivalent NVQ 2 in Business Administration/Customer Care or equivalent knowledge and skills Skills Essential criteria Advanced level of IT Literacy with experience of using a range of IT Applications Excellent communications skills across a range of multi disciplinary teams