Casework Team Leader
Summary: The Casework Team Leader will oversee a team of HEO Civil Servants and manage contingent workforce recruits, ensuring compliance with government policies and data protection regulations. The role involves making autonomous decisions, providing guidance to various stakeholders, and analyzing casework data for reporting purposes. Additionally, the leader will support the training and development of caseworkers while cultivating positive relationships across departments. SC clearance is required for this position.
Key Responsibilities:
- Lead a Casework Team with line management responsibility for HEO Civil Servants and task management of contingent workforce recruits.
- Make autonomous decisions in accordance with relevant Government Policy.
- Seek guidance from colleagues, senior staff, SMEs, and technical specialists when appropriate.
- Ensure sensitive information is handled in accordance with the Data Protection Act 2015.
- Address queries sensitively and respectfully, identifying needs for translation or interpretation.
- Analyze evidence and request further information from stakeholders as necessary.
- Provide advice and support to Casework, DARR, MOD, and cross-HMG stakeholders.
- Oversee the recording and utilization of casework data for management information and reporting.
- Ensure compliance with DARR governance protocols.
- Deputize for the relevant Assistant Head when required.
- Support the training and development of HEO caseworkers.
Key Skills:
- Experience of working for Government or closely with Government in a high-paced operational delivery environment.
- Experience of leading and managing a team with a focus on welfare and well-being.
- Confident and credible collaboration with stakeholders and partners.
- Experience of using government policy to make sound decisions.
- Evidence of rules-based casework and operational delivery.
- Experience in a fast-paced operational environment.
- Experience in a policy-led environment.
Salary (Rate): undetermined
City: London
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
CASEWORK TEAM LEADER
SC CLEARANCE REQUIRED
Description:
Successful candidates will:
Lead a Casework Team, with line management responsibility for HEO Civil Servants and task management of contingent workforce recruits.
Make autonomous and sound decisions in accordance with relevant Government Policy.
Where appropriate, seek guidance from colleagues, Senior members of staff, SMEs and technical specialists.
Ensure sensitive and personal information is handled in accordance with the Data Protection Act 2015.
Dealing promptly with queries in a sensitive and respectful manner, identifying if translation or interpretation is required to better aid the applicant.
Carefully analyse evidence provided and requesting further information from various stakeholders (including applicants) where necessary.
Provide advice, guidance and support to Casework, DARR, MOD and cross-HMG stakeholders, cultivating positive working relationships a variety of stakeholders to support and drive forward DARR priorities.
Oversee the recording and utilisation of casework data for various uses, including generating management information, providing statistics for internal and external reporting and in order to contribute to discussions on decision rates, flow rates and resource projections.
Adhere to and ensure that others are complying with DARR governance protocols.
Deputise for the relevant Assistant Head when required.
Support with the training and development of HEOs caseworkers
Essential Desirable Training
Experience of working for Government or working closely with Government in high pace operational delivery environment.
Experience of leading and managing a team with focus on welfare and well being
Experience of being confident and credible collaborator with stakeholders and other partners to support and drive forward departmental priorities
Experience of using government policy to make sound decisions to support delivery of departmental objectives
Evidence of rules-based casework and Operational Delivery
Experience of working in a fast-paced operational environment.
Experience of working in a policy-led environment
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