Cantonese speaking Banking Assistant Customer Service Officer
Posted 1 day ago by People First Recruitment
£36,000 Per year
Undetermined
Onsite
London Area, United Kingdom
Summary: The role of Cantonese speaking Banking Assistant Customer Service Officer involves providing cashier services and ensuring a high-quality customer experience at the bank. Candidates must be fluent in Cantonese and English, with experience in banking, finance, or customer service. The position is fully on-site in London and is initially a temporary role with the potential for extension or permanent placement based on performance. Key responsibilities include processing transactions, maintaining compliance, and supporting branch operations.
Key Responsibilities:
- Provide cashier services and handle cash accurately.
- Deliver quality customer service in accordance with the bank’s policies.
- Recognize customer needs and develop new business to achieve sales targets.
- Accurately complete or input data and maintain clear records of transactions.
- Maintain good teamwork and relationships with colleagues and other departments.
- Fully explain products and services to customers and resolve queries or complaints.
- Comply with all applicable regulations and adhere to risk control guidelines.
Key Skills:
- Fluent in Cantonese and English; Mandarin is a bonus.
- Experience in banking, finance, or customer service sectors.
- Knowledge of bank products, cash handling, and basic cashier operations.
- Understanding of accounting terminology.
Salary (Rate): £36,000.00 yearly
City: London
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
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Your New Job Title: Cantonese speaking Banking Assistant Customer Service Officer, London
The Skills You'll Need: Fluent Cantonese and English. experience in Banking / Finance / customer service sectors
Your New Salary: up to £36k depending on experience
Location: London
Job Status: Fully on site. 6 months temp, with possibility to extend or go permanent depending on business needs and performance
To be successful in this role our client has said it is essential that candidates:
- are fluent in Cantonese and English
- are happy to take a temp position, with possibility to extend or go permanent
If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.
Summary: To provide all cashier services and handle cash accurately. To provide existing and potential customers the best experience at the Bank. To provide quality customer services in accordance with the Bank’s policy and procedures. To recognise customers’ needs and develop new business for the Bank to achieve sales target. To support all designated areas within the branch operations where service or assistance is required.
What You'll be Doing:
Process
- To accurately complete or input data and made amendment on screen and records.
- To maintain Clear Desk policy.
- To keep clear records of transactions/processes.
- To exercise due diligence and care in handling transactions.
People
- To ask for help and support where necessary.
- To maintain good team work and work relationship with colleagues and other departments.
Customer
- To have full understanding of the products and services before selling it to customers.
- Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
- To ensure customers made aware of all the product details by signing the agreement.
- Resolve customers’ queries/concerns/complaints and provide relevant information and support.
Compliance & Risk Management
- Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
- Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.
The Skills You'll Need to Succeed:
- Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
- Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
- Knowledge of accounting terminology.
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers.
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