Campaign Delivery Analyst

Campaign Delivery Analyst

The Engine House, Swindon

Heritage is for everybody, and we are here for heritage. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it’s why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

We are looking for a Campaign Delivery Analyst to join our team. You'll be on a 14-month fixed-term, part-time basis, working 21.6 hours per week. This role is offered hybrid with one day minimum a week (Wednesday) at the Swindon office and occasional visits to English Heritage sites or the London office as required. The role will initially require more frequent working in the Swindon office (during the handover and training period).

The Benefits

• Salary from £43,121 per annum, pro rata, depending on skills, experience and location
• 25 days’ holiday plus bank holidays, pro rata, rising to 28 days after 3 years
• Matched pension contributions up to 10%
• Flexible hours
• The opportunity to progress your career within the heritage sector
• Apprenticeship opportunities
• Subscriptions to professional bodies
• Free access to all English Heritage sites for you and up to six friends and family members
• 25% discount in our shops and cafes
• Enhanced maternity, paternity or shared parental leave
• Options to buy additional leave
• An inclusive working atmosphere where everybody is supported from all backgrounds, religions and with different needs
• Opportunities to go to some of our great live music and history events

This is a great opportunity for a data-oriented person to join our CRM & Data Analytics team, providing critical support to help drive our ambitious plans for income growth. You’ll be supported and encouraged to share your ideas, inspire others, and make a difference to the way England’s rich heritage is experienced.

As our Campaign Delivery Analyst, you will ensure that English Heritage can get the most out of the CRM system by ensuring the right communications go to the right supporters at the right time.

To be considered as a Campaign Delivery Analyst, you will need:

• Experience in analysing supporter data utilising industry standard tools and protocols
• Proven track record of producing complex campaign data selections and analysing results
• Experience in specifying and producing meaningful reporting
• Experience in key techniques to support marketing activity – segmentation; profiling; mapping
• Experience in working with design, research, technical and operational teams
• The ability to build strong working relationships with people across teams and from different disciplines
• Knowledge of FastStats or other fast-counting tools and associated modules
• Good knowledge of basic SQL queries
• Advanced knowledge of Excel and PowerPoint
• Knowledge of email systems such as Dotdigital or similar
• Experience of GDPR legislation and practical application

Initial interviews will be held in the week commencing 15 December via MS Teams, followed by second interviews via MS Teams or at our Swindon office in the week commencing 5 January. We are looking for someone to start mid-February.

If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Kate Taylor, Senior Fundraising Data Manager. No agencies please.

Find out more about us and what we do on our website, where you can also meet some of our people and hear about why they enjoy working with us.

Everybody’s welcome at English Heritage Forget the stereotypes. It takes thousands of people from every background to care for England’s heritage and open it up for everybody to enjoy. We’re looking for every type of person with every kind of skill and experience, and we’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.