Call Services Agent - Camberley (9-months FTC)
Posted 1 week ago by myGwork - LGBTQ+ Business Community
Negotiable
Undetermined
Undetermined
Camberley, England, United Kingdom
Summary: The Call Services Agent role at Rapport Guest Services involves handling calls in a back-of-house customer service capacity within a prestigious global investment bank. The position is full-time for a fixed term of 9 months and requires working in a team to ensure timely responses to calls and emails related to meeting room bookings. The ideal candidate will possess strong telephone etiquette and attention to detail, contributing to a positive customer experience. This role offers various benefits, including discounts, a pension scheme, and opportunities for personal and professional development.
Key Responsibilities:
- Booking meeting rooms.
- Ensuring that all calls are being answered in a timely manner.
- Responding to emails on booking meeting rooms and anything related to room reservations.
- Resolving issues and escalating when necessary.
- Providing a positive customer experience.
Key Skills:
- Great telephone etiquette.
- Enjoy working in a team.
- Excellent attention to detail and general admin skills.
- Previous experience of using a booking system.
Salary (Rate): undetermined
City: Camberley
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Introduction
Bank of America
We are recruiting a Call Services Agent to join a friendly team of 7 based in a relaxed working environment. You will be handling calls, and the role is suitable for someone who prefers a more back of house customer service interaction. You will be part of the Rapport team but will be based at our client's offices in Camberley. The client is a prestigious global investment bank.
Type of contract: Full-time, 9-months Fixed-term
Hours: 40 per week (Monday-Friday, on a shift rota basis between 7 AM - 7 PM)
Plus, a free car parking space on site.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main Responsibilities
- Booking meeting rooms.
- Ensuring that all calls are being answered in timely manner.
- Responding to emails on booking meeting rooms and anything related to our room reservation.
- Resolve issues and escalate when necessary.
- Provide a positive customer experience.
The Ideal Candidate Will Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Have great telephone etiquette.
Enjoy working in a team.
Have excellent attention to detail and general admin skills.
Have previous experience of using a booking system.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.