Call Centre contracts x3 - Sales, Quality & Partner Manager
Posted 5 days ago by SGI
Negotiable
Undetermined
Hybrid
Edinburgh, Scotland, United Kingdom
Summary: The role involves three positions on a 12-month contract in Kosovo, requiring German language proficiency. The positions include Quality Manager, Partner Manager, and Outbound Sales Development Manager, focusing on sales training, quality assurance, and performance improvement across various sales channels. Collaboration with multiple teams is essential to ensure effective sales strategies and process optimization.
Key Responsibilities:
- Delivers and updates sales training across all channels
- Boosts sales skills and product knowledge
- Collaborates with Quality, Product, and Partner teams
- Ensures quality across Inbound, Outbound, and Chat
- Runs audits, monitors KPIs, and reports insights
- Works cross-functionally with Training, Product, and Partner teams
- Main contact for outbound partner (DACH market)
- Leads KPI performance and drives improvements
- Supports outbound campaigns and process optimisation
Key Skills:
- Fluency in German
- Experience in sales training and quality management
- Strong analytical skills for KPI monitoring
- Ability to collaborate with cross-functional teams
- Experience in outbound sales and campaign support
Salary (Rate): undetermined
City: Edinburgh
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Description 3 x roles 12?month contract , hybrid in Kosovo, with day rates discussed on our call. German speaking 100% neeed.
Role Summaries
2. Quality Manager – Telesales & Chat
3. Partner Manager – Outbound Sales Development Manager
Delivers and updates sales training across all channels
Boosts sales skills and product knowledge
Collaborates with Quality, Product, and Partner teams
Ensures quality across Inbound, Outbound, and Chat
Runs audits, monitors KPIs, and reports insights
Works cross?functionally with Training, Product, and Partner teams
Main contact for outbound partner (DACH market)
Leads KPI performance and drives improvements
Supports outbound campaigns and process optimisation
When would you be free for a call please?
Best regards Gemma