Call Center Agent Travel Industry
Posted 4 days ago by 1756612825
Negotiable
Outside
Hybrid
USA
Summary: The role of Call Center Agent in the Travel Industry involves providing exceptional customer service and support for a variety of travel-related inquiries. This is a contract-to-hire position with a duration of six months, requiring agents to handle reservations, resolve issues, and ensure compliance with industry standards. The position is based in San Jose, California, with a hybrid or remote working arrangement available. The company is urgently seeking to fill 30 openings starting October 1, 2025.
Key Responsibilities:
- Handle inbound and outbound calls from customers related to travel bookings, flight changes, cancellations, and itineraries.
- Provide accurate information about travel policies, schedules, pricing, and promotions.
- Assist customers with refunds, rebookings, and loyalty program queries.
- Resolve complaints in a professional, empathetic manner.
- Escalate complex issues to supervisors when necessary.
- Ensure customer satisfaction by delivering quick, effective solutions.
- Enter and update customer information in CRM systems with 100% accuracy.
- Follow standard operating procedures (SOPs) and compliance guidelines.
- Meet daily, weekly, and monthly performance metrics (call handling time, resolution rate, CSAT scores).
- Work closely with peers and team leaders to meet overall service goals.
- Participate in daily/weekly briefings and process training sessions.
Key Skills:
- High school diploma or equivalent (Bachelor's degree preferred).
- Previous call center or customer service experience in the travel, hospitality, or airline sector strongly preferred.
- Strong communication skills (verbal and written) with a clear, professional tone.
- Ability to handle high call volumes and multitask effectively.
- Familiarity with reservation systems (Amadeus, Sabre, Galileo, or similar GDS tools) is a plus.
- Flexible to work in shifts, weekends, and holidays (as per travel industry standards).
Salary (Rate): £14.40 hourly
City: San Jose
Country: USA
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Call Center Agent Travel Industry
Contract-to-Hire | 6 Months | 30 Openings | Start Date: October 1st
Pay Rate: $16 $18 per hour
Position Overview
We are urgently seeking 30 Call Center Agents to join our client s Travel Industry Contact Center.
This is a 6-month contract role with the potential for extension or hire. Agents will be responsible
for delivering excellent customer service, handling reservations, resolving travel-related queries,
and ensuring compliance with company and industry standards.
Key Responsibilities
<>Customer Service & Support</>
- Handle inbound and outbound calls from customers related to travel bookings, flight changes, cancellations, and itineraries.
- Provide accurate information about travel policies, schedules, pricing, and promotions.
- Assist customers with refunds, rebookings, and loyalty program queries.
- Resolve complaints in a professional, empathetic manner.
- Escalate complex issues to supervisors when necessary.
- Ensure customer satisfaction by delivering quick, effective solutions.
- Enter and update customer information in CRM systems with 100% accuracy.
- Follow standard operating procedures (SOPs) and compliance guidelines.
- Meet daily, weekly, and monthly performance metrics (call handling time, resolution rate, CSAT scores).
- Work closely with peers and team leaders to meet overall service goals.
- Participate in daily/weekly briefings and process training sessions.
Qualifications & Skills
- High school diploma or equivalent (Bachelor s degree preferred).
- Previous call center or customer service experience in the travel, hospitality, or airline sector strongly preferred.
- Strong communication skills (verbal and written) with a clear, professional tone.
- Ability to handle high call volumes and multitask effectively.
- Familiarity with reservation systems (Amadeus, Sabre, Galileo, or similar GDS tools) is a plus.
- Flexible to work in shifts, weekends, and holidays (as per travel industry standards).
Contract Details
- Duration: 6 months (Contract-to-Hire potential)
- Location: [Specify onsite / remote / hybrid]
- Start Date: October 1st, 2025
- Pay Rate: $16 $18 per hour (based on experience)
- Openings: 30 agents (urgent requirement)