C004220 Senior Technician Application Support FAS (CTS) - MON 9 Jun

Deadline Date: Monday 9 June 2025

Requirement: Senior Technician Application Support FAS

Location: Northwood, GB

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 21 July 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO COSMIC TOP SECRET

Duties And Role

AA Senior Technician responsible for assisting in shore-based system Administration Services for a variety of command and control Information Systems in support of Maritime Command HQ (MARCOM) and NATO flagships, to include current NATO Maritime C2, Air C2, and Maritime situational awareness tools. Provides support of Flagship handovers for those nations involved in the Standing Naval Forces (SNF's). This may include deployment to the geographical locations at which the handovers are staged. This may include working in small confined spaces as well as lifting heavy weights. Provides expertise to install, configure and set-to-work servers on board NATO flagships. Responsible for the day-to-day system administration of the hardware and software of the currently fielded version of supported systems. Executes proper preventive maintenance plans under the guidance of senior section members. Ensures all technical and service oriented documentation pertaining to assigned systems is prepared, properly stored and kept up-to-date. Ensures Configuration Control data is reported properly and in a timely manner. Provides technical guidance on all assigned hardware and software to other technicians of the cell. Leads troubleshooting efforts on assigned systems as required. Provides assistance with system fault resolution to the Centralised Service Desk. Provides assistance and technical advice to other staff of the CSU Northwood for all aspects of systems supported by the cell. Responsible for performing beta testing of new versions of supported systems software and providing appropriate feedback to the assigned System Manager. Maintains a close liaison with other technicians and engineers in the CSU Northwood. Stays abreast of technological developments relevant to the area of work. Performs other duties as may be required.

Specific Working Conditions: Some occasional travel not exceeding 1 week at a time. No specific/concrete TDY plans.

Requirements Skill, Knowledge & Experience:

The candidate must have a currently active NATO COSMIC TOP SECRET security clearance Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience. At least 5 year experience in administering, testing, and deploying applications at both the server and the user level. At least 5 years recent experience with functional applications within Windows and UNIX in a large scale service-oriented environment. Knowledge of database principles, experience in database administration and SQL. Experience in Incident and Problem Management. Experience of working within a customer support environment. Maritime C2 Systems training courses, or experience in working with Maritime C2 Systems. Have a very good general working knowledge of IT hardware and auxiliary computer equipment, such as printers and scanners Experience of Configuration Management and Service Asset Management Knowledge of current Windows and UNIX/ LINUX operating systems and common Windows desktop applications.

Desirable Prior experience of working in an international environment comprising both military and civilian elements. Knowledge of NATO responsibilities and organisation, including ACO and ACT. ITIL Foundation knowledge/ ITIL certificate. Knowledge of mainstream ICT.