C004220 Senior Technician Application Support FAS (CTS) - MON 9 Jun

Deadline Date: Monday 9 June 2025

Requirement: Senior Technician Application Support FAS

Location: Northwood, GB

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 21 July 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO COSMIC TOP SECRET

Duties and Role:

• AA Senior Technician responsible for assisting in shore-based system Administration Services for a variety of command and control Information Systems in support of Maritime Command HQ (MARCOM) and NATO flagships, to include current NATO Maritime C2, Air C2, and Maritime situational awareness tools.
• Provides support of Flagship handovers for those nations involved in the Standing Naval Forces (SNF's). This may include deployment to the geographical locations at which the handovers are staged.
• This may include working in small confined spaces as well as lifting heavy weights.
• Provides expertise to install, configure and set-to-work servers on board NATO flagships.
• Responsible for the day-to-day system administration of the hardware and software of the currently fielded version of supported systems.
• Executes proper preventive maintenance plans under the guidance of senior section members.
• Ensures all technical and service oriented documentation pertaining to assigned systems is prepared, properly stored and kept up-to-date.
• Ensures Configuration Control data is reported properly and in a timely manner.
• Provides technical guidance on all assigned hardware and software to other technicians of the cell.
• Leads troubleshooting efforts on assigned systems as required.
• Provides assistance with system fault resolution to the Centralised Service Desk.
• Provides assistance and technical advice to other staff of the CSU Northwood for all aspects of systems supported by the cell.
• Responsible for performing beta testing of new versions of supported systems software and providing appropriate feedback to the assigned System Manager.
• Maintains a close liaison with other technicians and engineers in the CSU Northwood.
• Stays abreast of technological developments relevant to the area of work.
• Performs other duties as may be required.

Specific Working Conditions:

• Some occasional travel not exceeding 1 week at a time.
• No specific/concrete TDY plans.

Requirements Skill, Knowledge & Experience:

• The candidate must have a currently active NATO COSMIC TOP SECRET security clearance.
• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
• At least 5 year experience in administering, testing, and deploying applications at both the server and the user level.
• At least 5 years recent experience with functional applications within Windows and UNIX in a large scale service-oriented environment.
• Knowledge of database principles, experience in database administration and SQL.
• Experience in Incident and Problem Management.
• Experience of working within a customer support environment.
• Maritime C2 Systems training courses, or experience in working with Maritime C2 Systems.
• Have a very good general working knowledge of IT hardware and auxiliary computer equipment, such as printers and scanners.
• Experience of Configuration Management and Service Asset Management.
• Knowledge of current Windows and UNIX/ LINUX operating systems and common Windows desktop applications.

Desirable:

• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organisation, including ACO and ACT.
• ITIL Foundation knowledge/ ITIL certificate.
• Knowledge of mainstream ICT.