Business Transformation Consultant
Posted Today by Change Specialists
Negotiable
Outside
Onsite
Manchester Area, United Kingdom
Summary: The role of Business Transformation Consultant involves leading a high-profile administration transformation programme for a client, focusing on operational stabilisation and strategic redesign across multiple sites. The consultant will manage four interdependent workstreams, ensuring both immediate performance improvements and long-term strategic outcomes. This hands-on leadership position requires a blend of strategic clarity and delivery rigor in a complex environment. The consultant will be responsible for translating strategy into actionable plans while maintaining visible ownership throughout the process.
Key Responsibilities:
- Lead end-to-end transformation mandate, combining operational stabilisation with strategic redesign.
- Conduct rapid diagnostics and interventions to address service performance and process inefficiencies.
- Identify and deliver productivity improvements, including automation opportunities.
- Define a clear, evidence-based future state operating model aligned with organisational priorities.
- Translate strategy into a practical, executable roadmap with accountability for implementation.
Key Skills:
- Proven track record in large scale contact centre and administrative transformation.
- Deep expertise in operating model design and implementation.
- Ability to operate credibly at both executive and operational levels.
- Pragmatic approach balancing strategic thinking with hands-on execution.
- Confidence in navigating challenging, high-pressure environments.
Salary (Rate): undetermined
City: Manchester
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
We are supporting a client on a high-profile administration transformation programme of significant scale and complexity. Spanning a workforce of c.1,000 FTE across multiple sites, the function incorporates contact centre/service desk, reception, administration and secretarial services. The environment is operationally critical, highly visible, and currently at an inflection point - requiring stabilisation, modernisation, and a fundamental redesign of how services are delivered. With executive sponsorship already secured and programme governance mobilising, this engagement requires a consultant capable of operating at pace, bringing both strategic clarity and delivery rigour.
The Requirement
This is an e nd-to-end transformation mandate, combining immediate operational stabilisation with longer term strategic redesign and implementation. You will lead across four distinct but interdependent workstreams:
- Stabilisation & Remediation
- Rapid diagnostic and intervention to address service performance, workforce challenges, and process inefficiencies - establishing control and operational resilience
- Transformation & Optimisation
- Identification and delivery of productivity improvements, including automation opportunities and operating model redesign
- Strategy Development
- Definition of a clear, evidence based f uture state operating model, aligned to organisational priorities and scalable across sites
- Strategy Delivery
- Translation of strategy into a practical, executable roadmap, with accountability for implementation and measurable outcomes
This is a hands on leadership role, not purely advisory, requiring visible ownership from diagnosis through to delivery.
Profile
We are seeking a consultant with a proven track record in large scale contact centre and administrative transformation, ideally within complex, multi site environments. Exposure to unionised enviroments is highly regarded. You will bring:
- Demonstrable experience leading enterprise level transformation programmes
- Deep expertise in operating model design and implementation
- The ability to operate credibly at both executive and operational levels
- A pragmatic approach, balancing strategic thinking with hands on execution
- Confidence navigating challenging, high pressure environments with pace and structure
The Opportunity
This engagement offers a genuine end-to-end transformation scope from stabilisation through to strategy and delivery within a function that is central to organisational performance. It will suit a consultant who is motivated by complex problem solving, visible impact, and delivering sustainable change with people at its heart at scale.
Timeline: May 2026 start for 6 months
Location: Greater Manchester - onsite
IR35 Status: Outside IR35