Summary: The Business Systems Service Desk Analyst role at Care UK involves providing professional IT support to over 10,000 users across more than 120 sites. The position requires adherence to incident management procedures and the completion of project work while ensuring documentation is maintained. The role is based at Connaught House in Colchester and emphasizes teamwork and a proactive approach to IT service delivery.

Key Responsibilities:

• Ensure that all customers receive the required level of help under the guidance of the IT Service Desk Team Leader.
• Adhere to all incident management procedures.
• Carry out assigned project work.
• Maintain complete and up-to-date Service Desk documentation.
• Provide statistical information as required.
• Train colleagues in areas of special expertise and undertake necessary training to acquire skills and knowledge.

Key Skills:

• IT Service Desk experience.
• Experience with call logging/ticketing systems.
• Proficiency in using Active Directory.
• Good understanding of network principles.
• Knowledge of laptop and desktop imaging.
• Working knowledge of server hardware and operating systems.
• Strong knowledge of networking infrastructure and telephony systems.

Salary (Rate): undetermined

City: Colchester

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT