Business Systems Analyst - (Supply Chain Systems)
Posted 2 days ago by US Tech Solutions
£33 Per hour
Undetermined
Undetermined
London Area, United Kingdom
Summary: The Business Systems Analyst role focuses on supporting supply chain systems through operational support, troubleshooting, and process improvements. This hands-on position requires the analyst to monitor system performance, provide Tier 1 support, and facilitate system enhancements. The role also involves documenting processes and collaborating with cross-functional teams to drive continuous improvement initiatives. Candidates should have a strong background in supply chain systems and analytical skills to support decision-making.
Key Responsibilities:
- Monitor system dashboards, tag incidents, extract data, and generate tooling health reports
- Identify and escalate risks; perform root cause analysis for tooling issues
- Provide Tier 1 support for supply chain tooling during business hours
- Ensure SLA adherence across all support tiers
- Create and maintain tooling manuals, workflows, and troubleshooting guides
- Gather and document business requirements for system and process enhancements
- Conduct value stream mapping to identify improvement opportunities
- Support system implementations including test case creation, UAT coordination, and issue resolution
- Track enhancement progress and provide regular status updates
- Develop and maintain SOPs, training materials, and process documentation
- Support global process and tooling rollouts
Key Skills:
- 3–5 years of experience in supply chain, systems, or operations roles
- Hands-on troubleshooting experience (required)
- Experience supporting supply chain systems (Oracle or similar platforms)
- Experience with system implementations and User Acceptance Testing (UAT)
- Strong analytical skills using dashboards and reporting tools
- Advanced documentation skills (process flows, SOPs, training guides)
- Strong problem-solving and cross-functional collaboration skills
- Experience with Oracle Fusion or comparable supply chain systems (preferred)
- Experience supporting global system rollouts or integrations (preferred)
- Proficiency in process visualization tools (Lucidchart, Visio) (preferred)
- Strong skills in Google Sheets and Slides or equivalent tools (preferred)
- Experience with Master Data Management (MDM) (preferred)
Salary (Rate): £33.00/hr
City: London Area
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Duration: 12 month
About the Role
We are seeking a Business Systems Analyst to support supply chain systems, tooling health, and process improvements. This role is hands-on and operational, combining system support, troubleshooting, and continuous improvement initiatives in a fast-paced environment.
Key Responsibilities
- Operational Support
- Monitor system dashboards, tag incidents, extract data, and generate tooling health reports
- Identify and escalate risks; perform root cause analysis for tooling issues
- Provide Tier 1 support for supply chain tooling during business hours
- Ensure SLA adherence across all support tiers
- Create and maintain tooling manuals, workflows, and troubleshooting guides
- Tooling & Process Improvement
- Gather and document business requirements for system and process enhancements
- Conduct value stream mapping to identify improvement opportunities
- Support system implementations including test case creation, UAT coordination, and issue resolution
- Track enhancement progress and provide regular status updates
- Develop and maintain SOPs, training materials, and process documentation
- Support global process and tooling rollouts
Required Qualifications
- 3–5 years of experience in supply chain, systems, or operations roles
- Hands-on troubleshooting experience (required)
- Experience supporting supply chain systems (Oracle or similar platforms)
- Experience with system implementations and User Acceptance Testing (UAT)
- Strong analytical skills using dashboards and reporting tools
- Advanced documentation skills (process flows, SOPs, training guides)
- Strong problem-solving and cross-functional collaboration skills
Preferred Qualifications
- Experience with Oracle Fusion or comparable supply chain systems
- Experience supporting global system rollouts or integrations
- Proficiency in process visualization tools (Lucidchart, Visio)
- Strong skills in Google Sheets and Slides or equivalent tools
- Experience with Master Data Management (MDM)
Tools & Technologies
- Supply chain management systems (Oracle or similar)
- Reporting dashboards and analytics tools
- Process documentation and visualization tools
About US Tech Solutions:- US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter’s details:- Name:- Ajit Kumar Email id: ajit.kumar@ustechsolutionsinc.com Jobdiva ID:-26-00029