Summary: The Business Systems Analyst role is a permanent position based in the City of London, focusing on transforming strategic service management within a specialty insurance organization. The analyst will conduct high-level business and systems analysis, drive innovative solutions, and collaborate with diverse teams to align IT projects with business objectives. This position offers autonomy in developing ideas and implementing changes during a significant organizational transformation. Experience with Service Management tools like ServiceNow and familiarity with ITIL is preferred.

Key Responsibilities:

• Conduct Advanced Business Analysis: Perform detailed analysis to identify opportunities for process improvement across various IT projects.
• Ensure Strategic Alignment: Align IT initiatives with the company's overall IT strategy & business objectives.
• Collaborate with Stakeholders: Act as the main liaison between business & technical teams to ensure solutions are feasible & meet expectations.
• Support Acceptance Testing: Assist in defining & executing acceptance tests for new business processes & IT systems to ensure successful implementation.

Key Skills:

• Experience in business analysis and systems analysis.
• Familiarity with ITIL and Service Management tools, particularly ServiceNow.
• Strong communication and collaboration skills.
• Ability to operate independently and present ideas effectively.
• Experience in dynamic organizations and change management.

Salary (Rate): £65000

City: City of London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other