Business System Manager

Business System Manager

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.

Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service modelspanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Carewe deliver compliance, quality, and operational excellence while reducing cost and carbon impact.

Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.

The Business Systems Manager will lead the day-to-day operation and development of Bellrock Consulting’s Operational Excellence function. Whilst this is not a function that exists today, for the right candidate, it is an opportunity to build and lead and exciting phase of transformation activities consequential to our business.

This role will own the practical operation of key controls, procedures, system discipline and continuous improvement activity across the Consulting business. The postholder will act as the lead business super-user for the selected Business System, drive consistent adoption and data quality, coordinate internal audit activity, maintain operational procedures and policies, support QMS and ISO adherence, and identify process improvements that improve efficiency, control and user experience.

Joining at this stage is a significant opportunity to lead the Business Change workstream led in Project Sunrise. This is a 12-month transformation initiative that supports development of a more consistent management system, clearer controls, stronger quality adherence and better operational visibility. During that period, they will play an instrumental role in helping shape the function, contribute to process and system design, and support the build of requirements, controls, procedures and user adoption approaches that will underpin the long-term Operational Excellence model. How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Business Systems Manager with Bellrock, you’ll do it by Lead the Operational Excellence function

• Lead the day-to-day operation and ongoing development of the Operational Excellence function across Bellrock Consulting, ensuring consistent, controlled and practical ways of working.
• Act as Business System super-user
• Serve as the lead business system super-user, supporting user set-up, smaller approved system changes, day-to-day operational support and effective system use.
• Lead training and adoption
• Driving adoption in operational teams, embedding change, owning user training, onboarding and support for the Business System and related processes, driving consistent adoption, strong system discipline and high-quality data capture.
• Maintain procedures and controls
• Maintain and improve operational procedures, work instructions, policies and control documents, ensuring they remain current, practical and embedded in day-to-day operations.
• Support QMS and ISO compliance
• Support adherence to QMS, ISO and related control requirements by maintaining documentation standards, coordinating actions and helping ensure audit readiness.
• Coordinate internal audits
• Coordinate the internal audit programme, working with subject matter experts to plan activity, track actions, manage evidence and support timely resolution of findings.
• Drive process improvement
• Identify and implement process improvements that increase efficiency, strengthen control, reduce duplication and improve the user experience across Consulting operations.
• Support reporting and insight
• Use Business System and other operational data to monitor compliance, highlight performance trends and support better operational decision-making.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Business Systems Manager, you’ll be Deploying a business management system into a consulting environment needs a blend of strategic, operational, and people-focused skills to drive adoption and minimise disruption. Critically, they must be able to translate system functionality into tangible business value, aligning the change with commercial and delivery objectives.

• Strong business analysis and process mapping skills.
• Strong process improvement and problem-solving ability.
• Strong training, communication and stakeholder management skills.
• Comfortable holding the business to account to support the change activities someone who is willing to challenge people
• Strong attention to detail and control discipline.
• Ability to use data and insight to support improvement.
• Able to balance governance, practicality and pace.
• Well organised, credible and resilient.
• Adaptable in navigating ambiguity, responding to evolving requirements.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the London, Paddington office and working two days a week with the team and the rest of the week can be worked from home.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes: Cycle to work
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials
• Healthcare Cashplan
• MotorSave Scheme
• Refer a friend
• Liftshare
• Virtual GP

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.